Currency conversion Wrong in Analytics

Hi @cuboid,

Thanks for reaching out! The red numbers in Analytics usually represent order totals converted from your store’s base currency using the exchange rate available at the time of reporting; they’re not pulled directly from the plugin’s frontend display.

To better understand the discrepancy, could you please share a few details?

1. Which currency conversion plugin or app are you using? (e.g., WOOCS, Aelia Multi-Currency, etc.)
2. Does your store’s base currency match the one shown in the WordPress > WooCommerce > Settings > General section?
3. When you view the specific order in WooCommerce → Orders, what total appears there in the order details screen?
4. Is the same mismatch visible on all orders or only for certain ones (e.g., from specific countries)?

This will help us see whether Analytics is using your store’s base currency totals or if the plugin modifies them before they’re saved.

Once we have this info, we can guide you on whether it’s a reporting discrepancy or if your currency plugin needs a compatibility adjustment.

Hi @cuboid,

Thank you for the clarification and for getting back. However their response doesn’t fully account for how WooCommerce works and the integration with their plugin.

By default, as my colleague explained, WooCommerce stores data using the default price and currency set in Analytics. Since their plugin sits in the middle to apply a new rate or perform currency conversion before checkout, if it isn’t properly integrated to override WooCommerce’s stored values, the payment gateway will still use the default WooCommerce amount. This means the plugin isn’t correctly converting or passing the right amount to the gateway.

In this scenario, the best people to troubleshoot the issue are the plugin developers, because WooCommerce itself does not perform currency conversion the amount processed is entirely determined by what the plugin sends and the plugin should also have built in feature to modify the value saved to analytics.

Hi @cuboid,

Thanks for the update and for sharing what the Curcy team said. Their point about gateways handling final conversions is partly true, but in this case, WooCommerce Analytics doesn’t pull data from the gateway; it reports whatever totals WooCommerce saved at checkout.

That means if Analytics shows the lower amount, it’s likely because WooCommerce is saving the base price before Curcy’s adjusted total is applied. Let’s double-check that:

1. Open one of the affected orders in your admin area.
2. Scroll down and open the Custom Fields section (enable it under “Screen Options” if you don’t see it).
3. Look for the fields _order_total and _order_currency.
   • If _order_total shows the lower AUD amount, which means Curcy didn’t update WooCommerce’s stored order values before checkout completed.
   • If it shows the higher converted amount, then we’ll need to look at the Analytics data or payment plugin next.

This quick check will tell us whether the issue is with the data WooCommerce saved or how Analytics is reading it. 

If the lower amount is stored, you can ask the Curcy developers whether their plugin has an option or hook to make Analytics record the converted totals.

Let’s start with that and see what the order meta shows.