Croped slide | WordPress.org

Resolved digigui
(@digigui)

4 years, 4 months ago

Hello,

We tried to install a “4k” slide (3840 * 2160). This one does not seem to be taken into account since at this size the image is cut. Would you have a solution?

Thanks in advance,

Viewing 2 replies - 1 through 2 (of 2 total)

janosnextendweb
(@janosnextendweb)

4 years, 4 months ago

Hi @digigui!

You should use a 3840*2160px sized slider
https://smartslider.helpscoutdocs.com/article/1774-slider-settings-size
if you don’t want your (3840*2160px sized) image to be cropped, you need to use the same size as your image’s.

If you did it that way, please send me an export of your slider:
https://smartslider.helpscoutdocs.com/article/1728-export-import-slider#export
and let me check it out:
https://smartslider3.com/contact-us/support/?topic=Other&platform=WordPress&version=Free&slider-export=slider-yes
Thread Starter digigui
(@digigui)

4 years, 4 months ago
Thanks for your answer !
That was effectively a mistake from us, image and slider’s ratio wasn’t the same. Now it’s all good !

HAve a nice day
- This reply was modified 4 years, 4 months ago by digigui.

Viewing 2 replies - 1 through 2 (of 2 total)

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2 replies
2 participants
Last reply from: digigui
Last activity: 4 years, 4 months ago
Status: resolved