Critical Issue

  • Resolved Rico

    (@nascas)


    4 years, 11 months ago

    Hi,

    I’m getting this warning when I’m logged in my WP admin page.
    Instagram Feed Critical Issue.
    An issue is preventing your instagram Feeds from updating.

    If I log out the feed is not showing any images.

    This happens with Chrome and Edge. Firefox works fine.

    Any ideas?

    Thanks!

    • This topic was modified 4 years, 11 months ago by Rico.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    4 years, 11 months ago

    Hey @nascas,

    Thank you for reaching out to us for assistance. This is most likely an issue with your access token. Please first ensure you have the latest version of the plugin installed, 2.9.2, then please go to Instagram Feed > Settings > Instagram Accounts > remove the connected account(s) > click the Save Changes button. After this, click the blue Connect an Instagram Account button and go through the connection process again, select your account as Primary Feed under Instagram Accounts and Save Changes again.

    Should you still have issues after this, let me know, and please then send a support request via our website here, including the System Info from the plugin’s support tab.

    Best regards.

    Thread Starter Rico

    (@nascas)

    4 years, 11 months ago

    Hi,

    Thank you very much, looks like this did the trick! 😉

    Take care,
    R

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    4 years, 11 months ago

    Glad to hear it! Should there be anything else in the future don’t hesitate to let us know as we are always happy to assist.

    Many thanks and I wish you a great day ahead.

Viewing 3 replies - 1 through 3 (of 3 total)

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