Critical Issue

  • Resolved MiKemp

    (@mikemp)


    1 month, 3 weeks ago

    Hello.

    I’m experiencing a critical issue after updating to version 13.2.7.

    Problem:
    After updating to v13.2.7, my WordPress Site Health shows a loopback request failure with the following error:
    “cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received (Code: http_request_failed)”
    This prevents WordPress from making internal requests to itself and causes the site health check to fail.

    Steps to reproduce:

    • Update plugin to version 13.2.7
    • Navigate to Tools → Site Health in WordPress dashboard
    • Error appears: “Unable to detect page cache due to possible loopback request problem”

    What I’ve tested:

    • Disabled all security plugins – issue persisted
    • Disabled Widgets for Google Reviews v13.2.7 – issue immediately resolved
    • Re-enabled the plugin – issue returns

    This confirms the plugin is causing the loopback timeout.
    Environment:
    WordPress version: 6.9.1
    Hosting: NameHero shared hosting
    PHP version: 8.3.30
    Plugin version: 13.2.7

    Please investigate this issue and provide a fix or workaround. The site functions normally with the plugin disabled, so this appears to be a bug introduced in the recent update.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ViktoriaTrustindex

    (@csigaviki99)

    1 month, 3 weeks ago

    Hi,

    Thank you for reaching out to us!

    Please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further. Insert it into Pastebin (https://pastebin.com/) and send us the URL. Thank you in advance for your cooperation!

    Best regards,
    Viktoria
    Trustindex Support Team

    Thread Starter MiKemp

    (@mikemp)

    1 month, 3 weeks ago

    https://pastebin.com/VA9ngWVA

    Plugin Support ViktoriaTrustindex

    (@csigaviki99)

    1 month, 3 weeks ago

    Hi @mikemp ,

    Thank you for your prompt response. Our developers are looking into this issue, and we’ll be back with their feedback soon.

    Best,

    Viktoria
    Trustindex Support Team

    Plugin Support ViktoriaTrustindex

    (@csigaviki99)

    1 month, 3 weeks ago

    Hi again @mikemp ,

    Unfortunately, we were not able to reproduce the problem on our side so far. To investigate this further, we’ll need some additional details directly.

    Please send us an email at support@trustindex.io with the subject:
    “WP support: Critical Issue”

    Thank you in advance for your cooperation!

    Kind regards,
    Viktoria
    Trustindex Support Team

    Plugin Support Laca

    (@lacadev)

    1 month, 2 weeks ago

    Hi @mikemp

    Based on the error message you shared, it may indicate that your server was temporarily unable to reach the Trustindex servers. This can happen due to a short-term network issue, firewall restriction, or a hosting-level connectivity problem.

    At the moment, this error is not visible, and we’re unable to reproduce it.

    The message

    Unable to detect page cache due to possible loopback request problem

    usually points to a loopback request issue on the hosting environment. This is typically related to server configuration, security rules, or disabled loopback connections, rather than the plugin itself.

    We recommend checking the following:

    • Make sure your hosting provider allows loopback requests
    • Check if any firewall, security plugin, or server rule may be blocking outgoing or internal requests
    • Ask your hosting provider to review the server configuration related to loopback connections

    Kind regards,
    Laca from Trustindex

Viewing 5 replies - 1 through 5 (of 5 total)

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