critical errors

eventide0
(@eventide0)

3 days, 4 hours ago

This week I experienced critical errors on my site. My hosting company (Dreamhost) did some investigating for me and told me that Smush was causing the errors. They asked that I reach out to you before activating the plugin. Any help would be appreciated.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Nebu John – WPMU DEV Support
(@wpmudevsupport14)

3 days, 2 hours ago

Hi @eventide0,

Sorry to know that you are experiencing an issue using our plugin.

Could you please reach out to the Dreamshot support and check if they found any PHP errors reported? Please ask them what error they found and share it with us so that we can help you further.

Looking forward to hearing back from you and helping you as soon as possible.

Best Regards,
Nebu John

Thread Starter eventide0
(@eventide0)

2 days, 17 hours ago

[Wed Jul 01 22:55:20 2026] [relativelygenealogy.com] [warn] [client
47.154.102.234:54484] [pid 2801153] fcgid_bucket.c(153): mod_fcgid:
stderr: PHP Fatal error: Uncaught Error: Class
“Smush\Core\Backups\Backups_Controller” not found in
/home/dh_5cxxam/relativelygenealogy.com/wp-content/plugins/wp-smushit/core/class-modules.php:110

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

2 days, 6 hours ago

Hi @eventide0

Thank you for the log.

The PHP Fatal error: Uncaught Error can indicate the class was called before loading or it doesn’t exist, example because a corrupted update.

Could you start by reinstalling Smush to see if it makes any difference?

Download the ZIP file from https://wordpress.org/plugins/wp-smushit/, then upload via WordPress > Plugins > Add new. WordPress will ask if you would like to reinstall it, hit yes.

Let us know the result you get.
Best Regards
Patrick Freitas

Thread Starter eventide0
(@eventide0)

1 day, 18 hours ago

So far, so good. Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

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