• Resolved alphawine

    (@alphawine)


    Hi WooCommerce team,

    Customers visiting my website have pointed out to me that they run into a critical error when trying to view the cart. I have tried de- and re-activating different plugins but cannot seem to pinpoint the issue.

    Please find a copy of the Systems Status Report for the website after this message.

    I appreciate your advice on this matter.

    Thank you very much!

    Best,

    Alpha Wine Team

    ` WordPress Environment
    WordPress address (URL): https://alphawine.sg
    Site address (URL): https://alphawine.sg
    WC Version: 10.2.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.9.3
    Log Directory Writable: ✔
    WP Version: 6.8.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: – Server Environment
    Server Info: Apache
    Server Architecture: Linux 6.6.63-MCIclouder663-c9 x86_64
    PHP Version: 8.2.29
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 8.9.1
    OpenSSL/3.2.4
    SUHOSIN Installed: –
    MySQL Version: 8.0.43-34
    Max Upload Size: 256 MB
    Default Timezone is UTC: ❌ Default timezone is Asia/Singapore – it should be UTC
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database
    WC Database Version: 10.2.2
    WC Database Prefix: fvx_
    Total Database Size: 182.99MB
    Database Data Size: 141.83MB
    Database Index Size: 41.16MB
    fvx_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    fvx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    fvx_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    fvx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    fvx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_actionscheduler_actions: Data: 13.06MB + Index: 14.45MB + Engine InnoDB
    fvx_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_actionscheduler_logs: Data: 1.52MB + Index: 1.91MB + Engine InnoDB
    fvx_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    fvx_dgwt_wcas_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    fvx_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    fvx_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    fvx_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    fvx_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_itsec_dashboard_lockouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_itsec_firewall_rules: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    fvx_itsec_logs: Data: 2.02MB + Index: 0.11MB + Engine InnoDB
    fvx_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    fvx_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_itsec_vulnerabilities: Data: 0.16MB + Index: 0.05MB + Engine InnoDB
    fvx_itsec_webauthn_credentials: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_itsec_webauthn_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    fvx_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    fvx_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    fvx_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_mailpoet_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    fvx_mailpoet_newsletters: Data: 0.03MB + Index: 0.05MB + Engine InnoDB
    fvx_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_scheduled_tasks: Data: 1.52MB + Index: 0.80MB + Engine InnoDB
    fvx_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    fvx_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    fvx_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_subscriber_segment: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
    fvx_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_mailpoet_subscribers: Data: 2.52MB + Index: 5.48MB + Engine InnoDB
    fvx_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_options: Data: 15.03MB + Index: 0.48MB + Engine InnoDB
    fvx_pmxe_exports: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    fvx_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    fvx_pmxe_posts: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    fvx_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_pmxi_geocoding: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_pmxi_hash: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
    fvx_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_pmxi_images: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    fvx_pmxi_imports: Data: 1.50MB + Index: 0.00MB + Engine InnoDB
    fvx_pmxi_posts: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
    fvx_pmxi_templates: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    fvx_postmeta: Data: 39.36MB + Index: 10.66MB + Engine InnoDB
    fvx_posts: Data: 53.52MB + Index: 1.25MB + Engine InnoDB
    fvx_seraph_accel_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    fvx_sgs_log_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_term_relationships: Data: 0.42MB + Index: 0.27MB + Engine InnoDB
    fvx_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_tm_taskmeta: Data: 0.42MB + Index: 0.14MB + Engine InnoDB
    fvx_tm_tasks: Data: 0.36MB + Index: 0.06MB + Engine InnoDB
    fvx_usermeta: Data: 0.33MB + Index: 0.11MB + Engine InnoDB
    fvx_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    fvx_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    fvx_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    fvx_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_wc_order_product_lookup: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    fvx_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    fvx_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_wc_product_meta_lookup: Data: 0.22MB + Index: 0.50MB + Engine InnoDB
    fvx_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_wishsuite_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_woolentor_abandoned_cart: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    fvx_woolentor_abandoned_cart_email_logs: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    fvx_woolentor_abandoned_cart_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    fvx_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_wse_woocommerce_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    fvx_yoast_indexable: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
    fvx_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    fvx_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    fvx_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    fvx_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB Post Type Counts
    acf-field: 11
    acf-field-group: 3
    attachment: 2404
    custom_css: 1
    cwginstocknotifier: 4
    elementor_font: 3
    elementor_library: 67
    itsec-dash-card: 8
    itsec-dashboard: 1
    mailpoet_page: 2
    nav_menu_item: 100
    page: 58
    post: 2
    product: 1733
    revision: 3332
    shop_order: 37
    shop_order_refund: 3
    woolentor-template: 16
    wp_global_styles: 3
    wp_navigation: 1 Security
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔ Active Plugins (29)
    Advanced Custom Fields: by WP Engine – 6.5.1
    FiboSearch – AJAX Search for WooCommerce: by FiboSearch Team – 1.31.0
    Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by ProPluginsLab by CodeWooGeek – 6.1.2
    Element Pack Lite – Addons for Elementor: by BdThemes – 8.2.3
    Click to Chat: by HoliThemes – 4.29
    WooCommerce Delivery & Pickup Date Time Pro: by CodeRockz – 1.4.53
    Elementor Pro: by Elementor.com – 3.32.2
    Elementor: by Elementor.com – 3.32.3
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.8.0
    HitPay Payment Gateway for WooCommerce: by HitPay Payment Solutions Pte Ltd – 4.2.0
    Solid Security Pro: by SolidWP – 8.6.0
    MailPoet: by MailPoet – 5.15.1
    PNG to JPG: by KubiQ – 4.4
    Speed Optimizer: by SiteGround – 7.7.2
    Singapore PayNow: by Calvin Seng – 1.0.6
    UpdraftPlus – Backup/Restore: by TeamUpdraft
    DavidAnderson – 1.25.7
    Quick View for WooCommerce: by ShapedPlugin LLC – 2.2.17
    Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 5.8.0
    WooCommerce Direct Checkout PRO: by QuadLayers – 3.3.5
    WooCommerce Direct Checkout: by QuadLayers – 3.5.3
    Gift Wrapper Plus: by Sagehen Studio – 5.2.2
    WooCommerce: by Automattic – 10.2.2
    ShopLentor Pro – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.6.0
    ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 3.2.2
    WP All Import Pro: by Soflyy – 4.11.7
    WP File Manager: by mndpsingh287 – 8.0.2
    Smart Image Resize PRO: by Nabil Lemsieh – 1.14.0
    WP All Import – WooCommerce Import Add-On Pro: by Soflyy – 4.0.5
    WPForms Lite: by WPForms – 1.9.8.1 Inactive Plugins (22)
    Age Gate: by Phil Baker – 3.7.1
    Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.5
    All-in-One WP Migration and Backup: by ServMask – 7.99
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.46
    Bluehost: by Bluehost – 2.12.10
    Delivery & Pickup Date Time for WooCommerce: by CodeRockz – 1.3.72
    Flexible Checkout Fields: by WP Desk – 4.1.27
    Google for WooCommerce: by WooCommerce – 3.4.3
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Jetpack: by Automattic – 15.0.2
    OptinMonster: by OptinMonster Popup Builder Team – 2.16.20
    Query Monitor: by John Blackbourn – 3.20.0
    Security Optimizer: by SiteGround – 1.5.7
    Seraphinite Accelerator (Extended): by Seraphinite Solutions – 2.13
    SiteGround Central: by SiteGround – 3.3.1
    Suggestion Engine for WooCommerce: by VillaTheme – 2.0.7
    Temporary Login Without Password: by StoreApps – 1.9.5
    WooPayments: by WooCommerce – 10.0.0
    WP All Export – WooCommerce Export Add-On Pro: by Soflyy – 1.0.5
    WP All Export Pro: by Soflyy – 1.8.1
    WP All Import – ACF Add-On: by Soflyy – 3.3.8
    Yoast SEO: by Team Yoast – 26.0 Dropin Plugins ()
    advanced-cache.php: advanced-cache.php Settings
    Legacy API Enabled: –
    Force SSL: –
    Currency: SGD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    Enabled Features: analytics
    marketplace
    order_attribution
    site_visibility_badge
    remote_logging
    blueprint
    point_of_sale Logging
    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 77 KB WC Pages
    Shop base: #10 – /shop/
    Cart: #11 – /cart/ – Contains the [woocommerce_cart] shortcode
    Checkout: #2358 – /checkout/ – Contains the [woocommerce_checkout] shortcode
    My account: #2286 – /my-account/ – Contains the [woocommerce_my_account] shortcode
    Terms and conditions: ❌ Page visibility should be public Theme
    Name: Hello Elementor Child
    Version: 1.0.1
    Author URL: https://elementor.com/
    Child Theme: ✔
    Parent Theme Name: Hello Elementor
    Parent Theme Version: 3.4.4
    Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Theme type: Classic theme
    WooCommerce Support: ✔ Templates
    Overrides: – Checkout Files Upload Settings
    WooCommerce Checkout Files Upload: yes
    Total file uploaders: 1
    Form extras: no
    Enable alert on successful file upload: no
    Enable alert on successful file remove: no
    Max file size: 0
    alg_checkout_files_upload_max_file_size_exceeded_message: Allowed file size exceeded (maximum %max_file_size% MB).
    Attach files to admin’s new order emails: yes
    Attach files to customer’s processing order emails: no
    Send additional email to admin on user actions: Array
    (
    )
    Attach file on upload action: yes
    Recipient(s): (set)
    Subject: [{site_title}] Checkout files upload action in customer order ({order_number}) – {order_date}
    Email heading: {action}: File #{file_num}
    Email content: File name: {file_name}
    Action: File removed: File removed
    Action: File uploaded: File uploaded
    Before: Label:
     
    %field_label%%required_html%
    Field Container:   %button_html% %field_html% Uploaded File:   %image% %file_name% %remove_button% After:
    Label:
    %field_label%%required_html%:
    Field Container:
    %button_html% %field_html%:
    Uploaded File: %image% %file_name% %remove_button%
    After:
    “Delete” button style: color:red;
    Image style: width:64px;
    Enable/disable: yes
    Required: no
    Accepted file types: .jpg,.jpeg,.png
    Validate image dimensions:
    Width: 1
    Height: 1
    Checkout page: woocommerce_checkout_before_terms_and_conditions
    Position order (i.e. priority): 20
    “Thank You” page: no
    “My Account” page: no
    Label: Please upload PayNow receipt
    Upload button (single): Choose File
    Wrong file type: Wrong file type: “%s”
    Wrong image dimensions: Wrong image dimensions for “%s”. Current: %current_width% x %current_height%. Required: %required_width% x %required_height%.
    Couldn’t get image dimensions: Couldn’t get image dimensions: “%s”
    File is required: File is required.
    File was successfully uploaded: File “%s” was successfully uploaded.
    File was successfully removed: File “%s” was successfully removed.
    Require products:
    Require product categories:
    Require product tags:
    Label:
    %field_label%%required_html%:
    Field Container:
    %button_html% %field_html%:
    Uploaded File: %image% %file_name% %remove_button%
    After: MailPoet
    Sending Method: PHPMail
    Send all site’s emails with: Default WordPress sending method
    Task Scheduler method: Linux Cron
    Cron ping URL: https://alphawine.sg?mailpoet_router&endpoint=cron_daemon&action=ping Admin
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
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Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @alphawine,

    Thank you for reaching out and sharing your report. I understand how concerning this can be, as it impacts your customers’ experience and their ability to complete checkout.

    I tested your website on multiple browsers, and the cart page loaded smoothly without any issues, delays, or errors.

    Have you been able to reproduce the problem on your end?

    Thread Starter alphawine

    (@alphawine)

    Hi Moses,

    Thanks for your prompt response!

    Yes, it seems I still experience this problem for whatever item I added to my cart. I see the same critical error after clicking “View Cart”.

    I have tried this on Chrome browser 138.0.7204.49 and in incognito mode. I have also tried this on Safari Version 17.6.

    May I know what could possible be causing this since things look okay from your end?

    Appreciate your advice on this.

    Thank you.

    Kind regards,

    Alpha Wine Team

    Sai (woo-hc)

    (@saivutukuru)

    Hi @alphawine,

    Thanks for sharing the extra details. I was able to reproduce the issue. The critical error you’re seeing usually points to a conflict in the theme or a cart/checkout–related plugin. To identify the exact cause, we’ll need to capture the full error message.

    You don’t need to edit files manually. Here are a couple of easy options:

    1. Check WooCommerce Logs

    • Go to WooCommerce → Status → Logs.
    • In the dropdown, look for the most recent fatal-errors log.
    • See if anything related to the cart page is recorded there. 

    2. Use a Debugging Plugin

    • Install WP Debugging (it automatically enables logging without file edits).
    • Or try Query Monitor / Error Log Monitor — these show PHP errors directly in your dashboard.

    Once enabled, reproduce the error (add a product to the cart → click View Cart) and then check the log or plugin output for the exact error message. Please share that here so we can help pinpoint the source.Next Troubleshooting Steps

    While you gather logs, here are some quick checks:

    • Switch Theme: Temporarily switch to the default Storefront theme and test. If the cart works, the issue may be with the Hello Elementor Child theme.
    • Plugin Conflicts: You currently have both WooCommerce Direct Checkout (free) and Direct Checkout PRO active. Running both can cause issues; try deactivating one at a time.
    • Other Cart Add-ons: Plugins like ShopLentor, Quick View, or Gift Wrapper Plus also customize the cart page; disable them one by one to see if the error disappears.
    • Staging Site: If possible, run these tests on a staging copy of your site so customers aren’t affected.

    Please let us know what you find in the logs, and whether disabling one of the above plugins resolves the issue. That will help narrow this down much faster.

    Thread Starter alphawine

    (@alphawine)

    Hi @saivutukuru,

    Thank you for the detailed walk-through.

    I installed the QueryMonitor plug-in and it showed this error:

    Uncaught Error: Class “EverCompare\Frontend\Manage_Compare” not found
    in /home/customer/www/alphawine.sg/public_html/wp-content/plugins/woolentor-addons-pro/classes/class.cart_page.php on line 274

    It seems to be a ShopLentor problem. I disabled it and the error stops showing, but so does the rest of the store’s products. I have submitted a ticket to them to see how to resolve this issue.

    Thanks again!

    Best,

    Alpha Wine Team

    Awesome @alphawine,

    Thank you for following through with the troubleshooting, and I’m glad you were able to narrow down the issue.

    If disabling the Shoplentor plugin also caused your products to disappear, that confirms your products are being displayed through a Shoplentor widget or add-on, which is why they’re hidden once the plugin is turned off.

    It’s great that you’ve already contacted their team so they can review this and provide a solution. In the meantime, if you appreciated the quick response and guidance from us, we’d be grateful if you could leave a review here: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

    If you have any further questions, please don’t hesitate to reach out or start a new topic.

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)

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