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  • Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there @charlelie01 !

    Can you grab the error text for us so that we can try to resolve this?

    If your host doesn’t have this logged already, you can turn on WordPress debugging and log it there.

    Here’s a guide to doing that: https://wordpress.org/support/article/debugging-in-wordpress/

    Thread Starter Charlélie

    (@charlelie01)

    After the help of the woocommerce support, the critical error is not there anymore, but even if everything is on “green” I still don’t received any e-mail come from a order…

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    Can you please send us the following information:

    • A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
    • Copy and paste the information from MailPoet > Help > System Info.

    The info there isn’t really sensitive except the API key, but feel free to look over the data before pasting here.

    Thread Starter Charlélie

    (@charlelie01)

    Sure !

    System Status page : https://snipboard.io/iHnuOs.jpg

    System Info : 
    
    name: Charlélie
    email: no-reply@lesbiscuitsdemrlaurent.com
    PHP version: 7.4.33
    MailPoet Free version: 4.5.0
    MailPoet Premium version: N/A
    MailPoet Premium/MSS key: f276d5b492ec553f**
    WordPress version: 6.1.1
    Database version: 10.6.11-MariaDB
    Web server: Apache
    Server OS: Linux blub.o2switch.net 4.18.0-348.12.2.lve.el7h.x86_64 #1 SMP Mon Jan 24 05:45:10 EST 2022 x86_64
    WP info: WP_MEMORY_LIMIT: 40M - WP_MAX_MEMORY_LIMIT: 4096M - WP_DEBUG: - WordPress language: fr_FR
    PHP info: PHP max_execution_time: 360 - PHP memory_limit: 4096M - PHP upload_max_filesize: 512M - PHP post_max_size: 512M
    Multisite environment?: No
    Current Theme: Molti - Ecommerce (version 1.0.6)
    Active Plugin names: woo-permalink-manager/premmerce-url-manager.php, activity-log-wp-seo/activity-log-wp-seo.php, advanced-nocaptcha-recaptcha/advanced-nocaptcha-recaptcha.php, ajax-search-for-woocommerce/ajax-search-for-woocommerce.php, backwpup/backwpup.php, block-bad-queries/block-bad-queries.php, broken-link-checker/broken-link-checker.php, cartpops/cartpops.php, colorlib-login-customizer/colorlib-login-customizer.php, complianz-gdpr/complianz-gpdr.php, facebook-for-woocommerce/facebook-for-woocommerce.php, foobar-notifications-lite/foobar.php, frontend-reset-password/som-frontend-reset-password.php, google-analytics-for-wordpress/googleanalytics.php, happyfiles/happyfiles.php, health-check/health-check.php, inactive-logout/inactive-logout.php, instagram-feed/instagram-feed.php, limit-login-attempts-reloaded/limit-login-attempts-reloaded.php, loco-translate/loco.php, login-lockdown/loginlockdown.php, mail-boxes-etc/mail-boxes-etc.php, mailpoet/mailpoet.php, maintenance/maintenance.php, media-file-renamer/media-file-renamer.php, members/members.php, molti-ecommerce/molti-ecommerce.php, monarch/monarch.php, no-self-ping/no-self-pings.php, pc-robotstxt/pc-robotstxt.php, price-by-quantity/price-by-quantity.php, reading-time-wp/rt-reading-time.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, rearrange-woocommerce-products/rearrange-woocommerce-products.php, redirection/redirection.php, rename-db-table-prefix/rename-db-table-prefix.php, safe-svg/safe-svg.php, search-exclude/search-exclude.php, sf-author-url-control/sf-author-url-control.php, sf-move-login/sf-move-login.php, sucuri-scanner/sucuri.php, sx-no-author-pagination/sx-no-author-pagination.php, sx-no-homepage-pagination/sx-no-homepage-pagination.php, temporary-login-without-password/temporary-login-without-password.php, ultimate-addons-for-gutenberg/ultimate-addons-for-gutenberg.php, updraftplus/updraftplus.php, user-role-editor/user-role-editor.php, user-switching/user-switching.php, webp-converter-for-media/webp-converter-for-media.php, woo-shortcodes-kit/woo-shortcodes-kit.php, woo-variation-swatches/woo-variation-swatches.php, woocommerce-customizer/woocommerce-customizer.php, woocommerce-dashboard-stats/dashboard-stats.php, woocommerce-gateway-stripe/woocommerce-gateway-stripe.php, woocommerce-paypal-payments/woocommerce-paypal-payments.php, woocommerce-pdf-invoices-packing-slips/woocommerce-pdf-invoices-packingslips.php, woocommerce-product-stats/woocommerce-product-stats.php, woocommerce-shipping-tracking/shipping-tracking.php, woocommerce/woocommerce.php, wordpress-importer/wordpress-importer.php, wordpress-seo/wp-seo.php, wp-activity-log-for-woocommerce/wsal-woocommerce.php, wp-crontrol/wp-crontrol.php, wp-extended-search/wp-es.php, wp-mail-logging/wp-mail-logging.php, wp-mail-smtp/wp_mail_smtp.php, wp-reviews-plugin-for-google/wp-reviews-plugin-for-google.php, wp-rocket/wp-rocket.php, wp-security-audit-log/wp-security-audit-log.php, wp-sitemap-page/wp-sitemap-page.php, wp-smushit/wp-smush.php, wpc-badge-management/wpc-badge-management.php, wpdiscuz/class.WpdiscuzCore.php, yet-another-related-posts-plugin/yarpp.php, yikes-inc-easy-custom-woocommerce-product-tabs/yikes-inc-easy-custom-woocommerce-product-tabs.php
    Sending Method: PHPMail
    Sending Frequency: 25 emails every 5 minutes
    MailPoet sending info: Send all site's emails with: default WordPress sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://ae8e-19b930707bf4.wptiger.fr?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: no-reply@lesbiscuitsdemrlaurent.com - Default Reply-To address: no-reply@lesbiscuitsdemrlaurent.com - Bounce Email Address: communicationmrlaurent@gmail.com
    Total number of subscribers: 8
    Plugin installed at: 2022-11-28 13:14:40
    Installed via WooCommerce onboarding wizard: false

    Thanks

    Hi there @charlelie01,

    Thanks for getting back to us! Can you please clarify if you mean standard WooCommerce transactional emails or WooCommerce automatic emails set up within MailPoet?

    If the latter, please check the following:

    • your subscriber has Subscribed status in MailPoet (they should opt-in to receive emails from you during checkout and confirm their subscription first);
    • this is the first purchase for this subscriber as New Purchase emails work for the first purchases only;
    • your orders are in Processing or Completed status.

    Reference: https://kb.mailpoet.com/article/277-woocommerce-automatic-emails

    Looking forward to hearing back from you!

    Plugin Support slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)

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