Critical error setting real payments

Resolved

(@alliots88)

Hello! I´m getting Fatal error when trying to set real transactions on my website:
"WooCommerce Fatal error: Uncaught WC Pay\Exceptions\APIException: Error: Error deleting account."
NOTE: I didn´t try to delete any account, just switching from Test mode to real transactions

Also when trying to connect my store with WooPayments. This is the error:
"Your store is not driven by WordPress or REST API is disabled."

Attached you will WooCommerce status updated today 08/03/2024:

WordPress Environment

WordPress address (URL): https://claimmysetcasap.com
Site address (URL): https://claimmysetcasap.com
WC Version: 9.1.4
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: 3.7.4
Log Directory Writable: 
WP Version: 6.6.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: 
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.29
PHP Post Max Size: 2 GB
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.76.1
OpenSSL/3.0.7

SUHOSIN Installed: –
MySQL Version: 10.11.8-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: 
fsockopen/cURL: 
SoapClient: 
DOMDocument: 
GZip: 
Multibyte String: 
Remote Post: 
Remote Get:  Database

WC Database Version: 9.1.4
WC Database Prefix: wp_
Total Database Size: 27.89MB
Database Data Size: 25.20MB
Database Index Size: 2.69MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_options: Data: 7.48MB + Index: 0.16MB + Engine InnoDB
wp_postmeta: Data: 9.52MB + Index: 0.23MB + Engine InnoDB
wp_posts: Data: 6.52MB + Index: 0.11MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcusage_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcusage_campaigns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcusage_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcusage_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcusage_register: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 35
customize_changeset: 5
elementor_library: 1
elementor-hf: 2
nav_menu_item: 9
page: 11
post: 5
product: 1
revision: 359
shop_coupon: 6
shop_order: 3
wp_font_face: 33
wp_font_family: 12
wp_global_styles: 1
wp_navigation: 1
wpforms: 1 Security

Secure connection (HTTPS): 
Hide errors from visitors:  Active Plugins (15)

All-in-One WP Migration: by ServMask – 7.84
Elementor: by Elementor.com – 3.23.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.0.0
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.37

Hostinger Easy Onboarding: by Hostinger – 2.0.22
Hostinger Tools: by Hostinger – 3.0.6
Klarna Payments for WooCommerce: by klarna – 3.5.4
LiteSpeed Cache: by LiteSpeed Technologies – 6.3.0.1
Premium Addons for Elementor: by Leap13 – 4.10.38
Smart Slider 3: by Nextend – 3.5.1.23
Coupon Affiliates for WooCommerce (PRO): by Elliot Sowersby
RelyWP – 5.14.4

WooCommerce.com Update Manager: by Automattic – 1.0.3
WooPayments: by WooCommerce – 8.0.1
WooCommerce: by Automattic – 9.1.4
WPForms Lite: by WPForms – 1.8.9.6 Inactive Plugins (1)

WooCommerce Legacy REST API: by WooCommerce – 1.0.4 Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: 
Enforce Approved Product Download Directories: 
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled:  Logging

Enabled: 
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 897 KB WC Pages

Shop base: #416 - /shop/
Cart: #417 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #418 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #419 - /my-account/
Terms and conditions: #3 - /privacy-policy/ Theme

Name: Astra
Version: 4.7.3
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme:  – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support:  Templates

Overrides: – WooPayments

Version: 8.0.1
Connected to WPCOM: Yes
WPCOM Blog ID: 235492358
Account ID: acct_1PhHazFlC8bKGYhs
Payment Gateway: Enabled
Test Mode: Enabled
Enabled APMs: card,affirm,klarna
WooPay: Enabled (product,cart,checkout)
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Disabled
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Enabled Klarna Payments Request Log

No Klarna Payment errors: Klarna Countries

Production Countries: AU
Test Countries: No countries selected Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
pattern-toolkit-full-composability
product-pre-publish-modal
printful
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron:  Next scheduled: 2024-08-03 19:39:13 +00:00
Options: 
Notes: 69
Onboarding: completed Action Scheduler

Canceled: 2
Oldest: 2024-07-12 00:55:09 +0000
Newest: 2024-08-03 01:50:59 +0000

Complete: 177
Oldest: 2024-07-12 00:55:09 +0000
Newest: 2024-08-03 13:12:06 +0000

Failed: 23
Oldest: 2024-07-27 19:55:22 +0000
Newest: 2024-08-03 13:14:06 +0000

Pending: 7
Oldest: 2024-08-03 13:56:02 +0000
Newest: 2024-08-10 00:57:49 +0000 Status report information

Generated at: 2024-08-03 13:27:10 +00:00

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Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Elliot Sowersby / RelyWP
(@elliotvs)

1 year, 9 months ago

Hi,

Are you referring to the payouts system in Coupon Affiliates? https://couponaffiliates.com/docs/commission-tracking-and-payouts/

Or normal transactions in WooCommerce for customer payments? If you are having issues with WooPayments itself I would suggest posting your issue on the official WooPayments support forum: https://wordpress.org/support/plugin/woocommerce-payments/

If the issue is related to Coupon Affiliates then let me know and I’ll take a look into it!

Thanks,

Elliot

Thread Starter alliots88
(@alliots88)

1 year, 9 months ago

Hello! I’m not using Coupon Affiliates for payouts but I’m not sure if this plugin is the source of the problem. I have written to WooPayments already but have not got back to me yet.

I have done all kinds of tests, even installed woocommerce from scratch on another website of mine (without Coupon affiliate plugin) and is working just fine! Las time I tried to set real payments this error showed up:

Error Details
=============
An error of type E_ERROR was caused in line 2304 of the file /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php. Error message: Uncaught WCPay\Exceptions\API_Exception: Error: Error deleting account. Unable to delete live accounts which have completed onboarding. in /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php:2304
Stack trace:
#0 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(2098): WC_Payments_API_Client->check_response_for_errors()
#1 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(2770): WC_Payments_API_Client->request()
#2 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-account.php(988): WC_Payments_API_Client->delete_account()
#3 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-includes/class-wp-hook.php(324): WC_Payments_Account->maybe_handle_onboarding()
#4 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#5 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#6 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-admin/admin.php(175): do_action()
#7 {main}
thrown

Any help would be appreciate it! Thank you! Regards,

Alliot

Plugin Author Elliot Sowersby / RelyWP
(@elliotvs)

1 year, 9 months ago

Hi @alliots88

If you simply disable the “Coupon Affiliates” plugin on this “claimmysetcasap.com” site, and nothing else, then test it again, do you still have the issue?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Critical error setting real payments’ is closed to new replies.