Critical error on this website after updated

  • crayfordmedia

    (@crayfordmedia)


    5 years, 2 months ago

    I got this email 4 days ago

    Hi! Your site at https://www.crayfordmedia.com has been updated automatically to WordPress 5.7.1.

    But when I try to logon to my website I am getting the following error message

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    But I not got any email and I not sure how to fixed it or how to log into to fix this

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • corrinarusso

    (@corrinarusso)

    5 years, 2 months ago

    Most likely there is a conflict between your update and a plugin or theme.

    You will need to login to your hosting account, and delete all the plugins under:
    /wp-content/plugins

    After that, try again to login to the site – then add the plugins back into your site one-by-one to see if/when it fails.

    Thread Starter crayfordmedia

    (@crayfordmedia)

    5 years, 2 months ago

    Just seem the update happen and sort of messed up the whole website.

    Some plugin are now not working but other I need to install are coming up with the following message

    Plugin could not be activated because it triggered a fatal error.

    It seems that my website is all messed up at the momemnt and I can upload themes or plugin.

    • This reply was modified 5 years, 2 months ago by crayfordmedia.
Viewing 2 replies - 1 through 2 (of 2 total)

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