Critical Error on iPhone devices

  • Resolved erdolowy

    (@erdolowy)


    2 years, 10 months ago

    Hi,

    After moving the website to a new hosting, configuring and updating the plugins, a strange error appeared.
    The website opens correctly on PC and Android, but not on iPhones. A critical error message is displayed.
    I tried to verify that it’s not a plugin issue by changing the name of the plugin folder, but unfortunately that’s not the issue. I have up-to-date PHP on the server – 8.2.
    Has anyone encountered something similar or could help me verify the problem?

    • This topic was modified 2 years, 10 months ago by erdolowy.

    The page I need help with: [log in to see the link]

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  • Thread Starter erdolowy

    (@erdolowy)

    2 years, 10 months ago

    Here is what I received on my mail:

    Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    WordPress has detected an error in the plugin you are using: Flexible Checkout Fields.

    First, visit your website (https://balsamista.eu/) and check for any visible issues. Next, visit the page where the error was caught (https://balsamista.eu/wp-login.php?loggedout=true&wp_lang=pl_PL) and check for any visible issues.

    Please contact your host for assistance in further investigating this issue.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://balsamista.eu/wp-login.php?action=enter_recovery_mode&rm_token=NbS6mTgEmqtqbdGCfFVemb&rm_key=SBdRMZawvE6BC336nALXHv

    To keep your site safe, this link will expire in 1 dzień. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.3.1
    Active theme: Woodmart Child (version 1.0.0)
    Current plugin: Flexible Checkout Fields (version 3.2.3)
    PHP version: 7.4.33

    ​

    419 / 5 000Wyniki tłumaczeniaTłumaczenie

    Error details =================== An E_COMPILE_ERROR error was caused on line 79 of /home/balsama/www/wp-content/plugins/flexible-checkout-fields/flexible-checkout-fields.php. Error message: require(): Failed opening required ‘/home/balsama/www/wp-content/plugins/flexible-checkout-fields/vendor_prefixed/wpdesk/wp-plugin-flow/src/plugin-init-php52-free. php’ (include_path=’.:/usr/local/php7.4/lib/php’)

    But when I turn off that plugin – nothing changes.

    The email I received also contains an error regarding the PHP version. I have the version set to 8.2, which is also returned by the information in the settings and site status.

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