Critical Error on activation

  • Resolved ember7

    (@ember7)


    2 weeks ago

    I just installed the plugin, and get a critical error warning in the admin section when activating it. The site is still visible, but I cannot access the plugin settings. I did enable debug, and have the log to share. It shows the error to be: Error message: Uncaught RuntimeException. Please advise.

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  • Plugin Contributor alaasalama

    (@alaasalama)

    2 weeks ago

    Hi @ember7,
    Sorry about the trouble.

    “Uncaught RuntimeException” is only the error type, so we’ll need the complete fatal-error message and stack trace to identify the cause.

    Please contact us through our support form and include:

    • The complete debug log
    • The system information from WP STAGING > System Info

    If the error prevents you from accessing WordPress Admin, you can deactivate WP STAGING by renaming its folder under wp-content/plugins/ using your hosting file manager or FTP. Please do not delete the folder.

    We’ll review the information and advise you on the next steps.

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