• We encountered a critical error and my admin (I am an editor only) did not receive an email with a recovery link. In fact, she has not been getting any emails from WordPress. We can only edit two pages out of the 20+ that we have. Everything is still visible to the public. What do we do? (My admin’s email address is [ email deleted, please never post that here ] ). Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator threadi

    (@threadi)

    Then you’ll need to figure out exactly what the problem is. The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile.

    Thread Starter vincenzof

    (@vincenzof)

    @threadi The site is built on top of GoDaddy, and we were able to call GoDaddy and restore the site to how it was yesterday before the error occurred. My issue is, this started because I posted a Calendly link (now deleted) into the site’s separate Events calendar for upcoming events, and it caused the Blind and Low Vision Support Group page to link to an event from April, which is obviously not right.

    https://urcommunitycares.org/event/manchester-blind-low-vision-support-group/

    Moderator threadi

    (@threadi)

    I can access the link you provided without any problems, so I’m not sure what the specific error is. Based on what you’ve described, it seems to be an issue with the “The Events Calendar” plugin you’re using. In that case, I’d recommend contacting their support forum: https://wordpress.org/support/plugin/the-events-calendar/

    For the calendar issue it would help to explain which link you click and where you expected it to go. A page opening normally does not necessarily mean it is showing the right event

    When posting in The Events Calendar support forum as threadi suggested include those steps and a screenshot showing the wrong date or link. The timing alone does not confirm that adding the Calendly link caused the critical error

    Also let your admin know to ask GoDaddy to investigate the missing WordPress emails separately.

Viewing 4 replies - 1 through 4 (of 4 total)

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