Hi,
could you please send me the URL of your site?
Absolutely! It is: [ redundant link removed ]
Thank you!
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Looking at your site, you are an Elementor Pro v3.5.2 user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.
For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.
https://wordpress.org/support/topic/customers-and-elementor-pro-users/
As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.
Hi,Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com.
I’d also suggest you check out our Elementor Community forum, we have created it to connect Elementor users together and share knowledge, my.elementor.com.
WordPress.org rules state that commercial products are not supported here.
I get that, but I was told to report it here. Plus, I have a ticket in with Elementor and the last I heard it was at Tier 3 and I am not hearing anything back from anyone. I would really like this issue because I have clients waiting and I would really like this resolved before I spend hours building a site and this critical error causes further issues.
Hi,
I understand your frusatration, but as mentioned, we are not allowed to provide support here for Pro users.
I managed to find your ticket, our Tier 3 agent has sent you an email today.
Please reach out to us next time by opening a support ticket at my.elementor.com.
