• When I go to my website, there is a blank screen. It says “There has been a critical error on this website.” Please help. It is a Christmas site, so I’m pretty bummed.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter finrud

    (@finrud)

    Thanks @macmanx. I had read those instructions on the forum but couldn’t figure out how to follow them. I’m old 🙂 and non-technical and ready to let my website go. This was to be my last Christmas season. I contacted my host. They said they’d work on it, so we’ll see.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Critical Error’ is closed to new replies.