I will appreciate if you can take a look at article right here
Thank you, I did read this info. Still not sure of anything to do about the customer’s cards being declined though, and this is putting me in a tough spot.
I appreciate your time. 🙂
what does stripe logs say ?
Let me know what you see in stripe logs so i can help you to understand what went wrong
There’s a lot in the Stripe account about the failed charges. Is this something in particular you want to see?
CVC check and card expiry passed just fine.
Here’s some code — private customer info is removed.
—————
Parsed Request POST Body:
key: “pk_live_Sja7wI8kBids1dTDBYm8uVl5”
payment_user_agent: “stripe.js/127787e”
card:
number: “**** **** **** 2829”
cvc: “***”
exp_month: “11”
exp_year: “2018”
name: “PRIVATE”
address_line1: “PRIVATE”
address_line2: “”
address_city: “Goulburn “
address_state: “NSW”
address_zip: “2580”
address_country: “AU”
—————
Response body:
id: tok_17v1KPHSL11lSsmIKkDIeOb9
object: “token”
card:
id: card_17v1KOHSL11lSsmITAgCko6F
object: “card”
address_city: “Goulburn “
address_country: “AU”
address_line1: “PRIVATE”
address_line1_check: “unchecked”
address_line2: “”
address_state: “NSW”
address_zip: “2580”
address_zip_check: “unchecked”
brand: “MasterCard”
country: “AU”
cvc_check: “unchecked”
dynamic_last4: null
exp_month: 11
exp_year: 2018
funding: “credit”
last4: “2829”
metadata:
name: “PRIVATE”
tokenization_method: null
client_ip: “PRIVATE”
created: 1459413537
livemode: true
type: “card”
used: false
—————
Event data:
object:
id: ch_17v1LVHSL11lSsmI3E2NQ1aV
object: “charge”
amount: 2990
amount_refunded: 0
application_fee: null
balance_transaction: null
captured: false
created: 1459413605
currency: “usd”
customer: null
description: “B.B. Sprouts Order #192”
destination: null
dispute: null
failure_code: “card_declined”
failure_message: “Your card was declined.”
fraud_details:
invoice: null
livemode: true
metadata:
Order #: “192”
Total Tax: “0”
Total Shipping: “12.95”
Customer IP: “PRIVATE”
WP customer #: “3”
Billing Email: “PRIVATE”
order: null
paid: false
receipt_email: “PRIVATE”
receipt_number: null
refunded: false
refunds:
object: “list”
data:
has_more: false
total_count: 0
url: “/v1/charges/ch_17v1LVHSL11lSsmI3E2NQ1aV/refunds”
shipping:
address:
city: “Goulburn”
country: “AU”
line1: “PRIVATE”
line2: “”
postal_code: “2580”
state: “NSW”
carrier: null
name: “PRIVATE”
phone: “PRIVATE”
tracking_number: null
source:
id: card_17v1KOHSL11lSsmITAgCko6F
object: “card”
address_city: “Goulburn “
address_country: “AU”
address_line1: “PRIVATE”
address_line1_check: “unavailable”
address_line2: “”
address_state: “NSW”
address_zip: “2580”
address_zip_check: “unavailable”
brand: “MasterCard”
country: “AU”
customer: null
cvc_check: “pass”
dynamic_last4: null
exp_month: 11
exp_year: 2018
fingerprint: “YzskE2SAY2VLEfUz”
funding: “credit”
last4: “2829”
metadata:
name: “PRIVATE”
tokenization_method: null
source_transfer: null
statement_descriptor: “Online Shopping”
status: “failed”
Please roll out your live stripe keys you exposed it in this response pasted above
Second is if there has been any successfull charges then stripe is not to be bamed neither the plugin so practically in that we wont be able to do anything
How can I remove the Stripe keys? Not seeing any edit or delete button. (Thank you for letting me know!)
Change it on your stripe dashboard and update it on website plugin
Apparently it had been just over 35 minutes since I posted the log code, which means (I just found out) that I cannot edit my comment now — but a Moderator can. Are you able to delete my comment above due to the safety concerns?
Even I can’t delete it I m not moderator please change keys on stripe dashboard and update it on website stripe plugin settings
Thank you, I rolled the keys. (I’m glad you caught my mistake in posting that here.)
Now, back to my original question. You mentioned that if there have been any successful charges, Stripe is not to blame. But so far I’ve only had 1 customer purchase from the website and that one was declined. Also took 1 phone order and used Stripe to validate and charge the credit card, and it was declined as well. So both attempts have failed, nothing has been successful yet.
Do you have any other helpful info for me?
Stripe is main player now if your charge doesn’t succeed even on stripe dashboard then they have only one crazy link that i posted in first reply this has happened to many users because its all their algorithm that charges or declines so don’t have much control on it and you support team is always a headache so no one is to blame neither woocommerce nor payment plugin nor stripe but its their mechanism to charge and decline cards is to be blamed.
however you can see what happens when more people come to your site that will make your picture more clear about charges its solely to stripe to accept or reject charges
You’ve been very helpful today. Thank you for all this information! Looks like I’ll just have to see what happens next with my customers.
