Credit Card Fields Unclickable

  • Resolved steveatsqueeze

    (@steveatsqueeze)


    5 years, 8 months ago

    Hello –

    I am having problems with the checkout process. Up until recently, the credit card form was working correctly. Not sure what happened but now the fields to enter in information are unable to be selected and filled. You can click on ‘Place Order’ but it just reloads the page.

    Any ideas what’s happening?

    I am running the latest version of woocommerce Version 4.5.2 and the latest version of the Braintree Gateway Version 3.2.6

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Clayton R

    (@mrclayton)

    5 years, 8 months ago

    Hi @steveatsqueeze,

    I reviewed your checkout page and you have the following Javscript error being triggered:

    Uncaught ReferenceError: jQuery is not defined

    Notice it’s affecting WooCommerce as well because the state dropdown doesn’t have the search functionality.

    That error is almost always the result of jQuery being enqueued by a theme but that’s not necessary because WordPress does this automatically. Once you resolve that everything should work as expected.

    Kind Regards,

    Thread Starter steveatsqueeze

    (@steveatsqueeze)

    5 years, 8 months ago

    Got the extra javascript call removed and everything seems to be back to normal. thank you!

    Plugin Author Clayton R

    (@mrclayton)

    5 years, 8 months ago

    Hi @steveatsqueeze,

    Thanks for confirming that was the issue, glad I could help. If you have a moment I always appreciate a kind review:

    https://wordpress.org/support/plugin/woo-payment-gateway/reviews/

    Kind Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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