Crashed wordpress

  • joceph

    (@joceph)


    10 years, 10 months ago

    Site and Admin dash crashed and became unresponsive after plugin install. Had to resort to backup recovery to completely remove plugin.

    There are clearly some issues with the script of this plugin. Very unreliable and highly unstable. I do not recommend.

    Developer will likely comment below requesting why a “support ticket” was not opened to resolve. Answer: For a plugin to entirely crash a website and require a backup recovery to remove it from the root files the only option was to remove entirely. It cannot be trusted for use for fear it may happen again as various site elements are updated, amended etc.

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  • Plugin Contributor photocrati

    (@photocrati)

    10 years, 10 months ago

    @joceph – Sorry to read you had a bad experience installing NextGEN Gallery, and you are correct, this would have been much better served as a support topic as that is the best place to start when you are looking for help with a WordPress plugin repository hosted plugin.

    In many cases this issue is due to a conflict with another plugin, I would suggest you try deactivating *all* active plugins before trying to install and activate NextGEN Gallery.

    There is at least one recent instance where having another specific plugin active (that intends to improve NextGEN Gallery) will cause a site to “crash”.

    Thanks!

    – Cais.

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