Support » Plugin: WP-SpamShield » Crashed entire site

  • Today I saw there was yet another update so updated the plugin, together with a few other plugins that had an update and after the update I got the dreaded http 500 error. Entire site was down. By trial and error I discovered that removing the spamshield folder from the plugins folder fixed the problem. I CAN NOT have plugins like this just crash my entire site! NO MORE spamshield for me!

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  • Plugin Contributor Red Sand Media Group

    (@redsand)

    Today I saw there was yet another update so updated the plugin, together with a few other plugins that had an update and after the update I got the dreaded http 500 error. Entire site was down. By trial and error I discovered that removing the spamshield folder from the plugins folder fixed the problem. I CAN NOT have plugins like this just crash my entire site! NO MORE spamshield for me!

    Hi @edwinov,

    I really am sorry to hear that you had an issue.

    However, I have to ask, why would you post a negative review without even submitting a support request first?

    The issue you were having has already been fixed, in version 1.9.9.8.7.

    We really do offer outstanding support. You should give us a chance to help you.

    It is important for all plugin users to read the documentation. We ask users to take a few minutes to work through the Troubleshooting Guide and FAQs completely, as these solve over 90% of issues users have. If you need further help, then we are happy to provide support.

    Please ask yourself this…When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1-star review without making any reasonable effort to receive support? That’s simply not the right way to handle things.

    If you have an issue with something, submit a support request first, and give the author time to respond. We provide free support for our plugins…all you have to do is submit a support request at the WP-SpamShield Support Page. We provide some of the best support out there.

    You might want to take a moment to check out these two posts:

    I would ask that you reconsider your rating, as it simply isn’t accurate or fair. It can be updated by going to: https://wordpress.org/support/plugin/wp-spamshield/reviews/#new-post

    Reviews like this simply do not help the global WordPress community.

    – Scott

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