Crash the browser
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Hi team,
Could you please check what cause the my website crashed when we use your plugin when deactivate it works well for me.
Thank you!The page I need help with: [log in to see the link]
Viewing 4 replies - 1 through 4 (of 4 total)
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undefined<br>EMPTY_TRASH_DAYS: 30<br><br>### wp-filesystem ###<br><br>wordpress: writable<br>wp-content: writable<br>uploads: writable<br>plugins: writable<br>themes: writable<br>fonts: does not exist<br>mu-plugins: writable<br><br>### kadence-blocks ###<br><br>version: 3.7.6<br>last_updated: 1781512732<br>previous_version: 3.7.5<br>pro_active: No<br>deactivated_blocks: None<br>block_defaults: No<br>block_visibility: No<br>custom_colors: No<br>recaptcha_key: No<br>maps_key: No<br>mailerlite_key: No<br>cloud_connect: No<br><br>### burst_debug ###<br><br>geo_ip: <br> Premium: Pro version required<br>detected_ip: 122.176.132.193<br>location_data: <br> Premium: Pro version required<br>burst_tables: <br> 0: wp_burst_archived_months<br> 1: wp_burst_browser_versions<br> 2: wp_burst_browsers<br> 3: wp_burst_devices<br> 4: wp_burst_goal_statistics<br> 5: wp_burst_goals<br> 6: wp_burst_known_uids<br> 7: wp_burst_platforms<br> 8: wp_burst_query_stats<br> 9: wp_burst_referrers<br> 10: wp_burst_report_logs<br> 11: wp_burst_reports<br> 12: wp_burst_sessions<br> 13: wp_burst_statistics<br>burst_settings: <br> combine_vars_and_script: 1<br> enable_turbo_mode: 1<br> track_external_links: 1<br>burst_wp_options: <br> burst_activation_time: 1781504019<br> burst_first_domain: staging.esferasoft.com<br> burst_last_bounces_update: 1781516085<br> burst_last_cron_hit: 1781514821<br> burst_last_first_time_visit_update: 1781516151<br> burst_last_known_uids_sync: 1781516035<br> burst_onboarding_flushed_rewrite_rules: 1781512658<br> burst_plugin_slug: burst-statistics<br> burst_ran_test: 1781504019<br> burst_run_activation: <br> burst_site_scheme: https<br> burst_start_onboarding: 1<br> burst_table_size: 288 KB<br> burst_tasks: a:3:{i:0;s:14:"leave-feedback";i:1;s:12:"join-discord";i:2;s:14:"enable_ai_chat";}<br> burst_tracking_status: beacon<br>burst_wp_transients: <br> _transient_burst_plusone_count: 1<br>server_data: <br> SERVER_SOFTWARE: Apache/2.4.52 (Ubuntu)<br> REQUEST_URI: /wp-admin/site-health.php?tab=debug<br> SCRIPT_URL: /wp-admin/site-health.php<br> SCRIPT_URI: https://staging.esferasoft.com/wp-admin/site-health.php<br> HTTP_AUTHORIZATION: <br> HTTPS: on<br> SSL_TLS_SNI: staging.esferasoft.com<br> HTTP_HOST: staging.esferasoft.com<br> HTTP_SEC_CH_UA: \"Google Chrome\";v=\"143\", \"Chromium\";v=\"143\", \"Not A(Brand\";v=\"24\"<br> HTTP_SEC_CH_UA_MOBILE: ?0<br> HTTP_SEC_CH_UA_PLATFORM: \"Linux\"<br> HTTP_SEC_FETCH_SITE: same-origin<br> HTTP_SEC_FETCH_MODE: navigate<br> HTTP_SEC_FETCH_USER: ?1<br> HTTP_SEC_FETCH_DEST: document<br> SERVER_SIGNATURE: <address>Apache/2.4.52 (Ubuntu) Server at staging.esferasoft.com Port 443</address><br><br> SERVER_NAME: staging.esferasoft.com<br> SERVER_ADDR: 67.227.191.12<br> SERVER_PORT: 443<br> REMOTE_ADDR: 122.176.132.193<br> REQUEST_SCHEME: https<br> CONTEXT_PREFIX: <br> CONTEXT_DOCUMENT_ROOT: /var/www/staging.esferasoft.com<br> SERVER_ADMIN: himanshu_goyal@esferasoft.com<br> REMOTE_PORT: 55780<br> GATEWAY_INTERFACE: CGI/1.1<br> SERVER_PROTOCOL: HTTP/1.1<br>burst_debug_log: <br> 0: No debug log entries found.<br>used_constants: <br> WP_DEBUG: false<br> BURST_DEBUG: undefined<br> BURST_VERSION: 3.5.0<br> BURST_PRO: undefined<br> BURST_DO_NOT_UPDATE_GEO_IP: undefined<br> BURST_HEADLESS_DOMAIN: undefined<br> BURST_DONT_USE_SUMMARY_TABLE: undefined<br><br>Hi @developeresfera
Greetings!
Thanks for sharing the details, and sorry for the trouble!We’ve tested this on our side with latest version of Essential Blocks, but we could not replicate the crash.
To help us track this down, could you please share:- Enable WP_DEBUG temporarily in
wp-config.phpand check the error log — this will pinpoint the exact fatal error line. - Increase
max_input_variablesto at least 3000 inphp.inior.htaccess. - Check PHP error logs at the server level (
/var/log/apache2/error.log). - Test with only Essential Blocks plugin active on a clean page to isolate the conflict.
- The exact page URL where the crash happens, and whether it occurs in the editor or on the live page.
Looking forward to hearing from you.
Thanks
I already did all the recommendation you mentioned but issue still presit. If you need login of website i will provide you temp access so you can experience it.
Issue exits in editor site not the live page. Live page is working perfect.
- Enable WP_DEBUG temporarily in
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