After using the free plugin we've bought the PRO version. As this is a fine working plugin, fast and easy...
Though my hosting provider denied my IP address after a day, saying there was a spammer active on my own IP address. What appeared to be a fine working plugin has a small glitch, it uses way too much CPU-power.
After emailing and even using the chat on the developers own website there was no reaction, so here are my questions:
- It seems that when active on the WP Live Chat page in WordPress there is a request for update every second (This part gained the CPU usage with >15%). It is a kind of logic, as you'll need to check if there are users on the chat.
Will it help to change the wplc_auto_refresh in ms to reduce the refresh frequency?
- The notification we receive is only active on the Live Chat page, again where it appears doesn't change the fact that it needs refreshing. Sending an email will be the other solution but we can not check our mail every minute... and therefore the user on the other side needs to wait at least a minute before there will be a reaction from us.
- The Pro version is still 2.1, is this correct?
What are the options? And how can we resolve the high CPU loads of this plugin?