coupon tab disappear

Resolved neal86
(@neal86)

5 years, 10 months ago

Dear support,
I have enabled the coupon in the General tab(https://prnt.sc/tsrrx8), but can’t find the coupon tab (https://prnt.sc/tsrt95), the coupon works well before. How I can fix it?

Viewing 9 replies - 1 through 9 (of 9 total)

(@websprout)

Hi,
it is not under those tabs. You can find it at the side (on the left menu) under Woocommerce. Screenshot here – https://prnt.sc/tsyidv

Plugin Support

Kel C. a11n

(@kellymetal)

5 years, 10 months ago

Hi there,

Also note: if you are using the WooCommerce Admin plugin, then the Coupons page will have moved from WooCommerce > Coupons to Marketing > Coupons.

Thread Starter

neal86

(@neal86)

5 years, 10 months ago

Thank you for reply, also not find coupons at the side. https://prnt.sc/ttg32d

WebBuddy

(@websprout)

5 years, 10 months ago

Hi,
I noticed your screenshot shows the option ‘Coupon Im-Ex’, have you clicked on that?

Thread Starter

neal86

(@neal86)

5 years, 10 months ago

Hi, websprout

The coupon im-ex comes with the plugin that help import&Export the coupon and orders

Thread Starter

neal86

(@neal86)

5 years, 10 months ago

@kellymetal Dear support,
Do you have any advice to solve this problem?

Plugin Support

Kel C. a11n

(@kellymetal)

5 years, 10 months ago

Hi there @neal86,

In your last screenshot, I see that you checked for Coupons under the WooCommerce menu item — did you also check under the new Marketing menu?

Link to image: https://d.pr/i/zq3suS

If you are still having trouble, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

Thread Starter

neal86

(@neal86)

5 years, 10 months ago

Dear support @kellymetal
Thank you so much! I find the coupons in the marketing

jeff9661

(@jeff9661)

5 years, 6 months ago

I’m having the same problem. Tried everything above.ALso installed and uninstall wp-dmain plugin, made no difference. Marketing tab does not show up in the dashboard side bar. I’ve deactivated all plugins except Woocomerc. I also tried a different theme. Doing that made the marketing tab show up but it only had “overview” no option for “coupon”. I’m using Genesis theme with Beaver child them. I also have Genesis connect for WooCommerce. I tried various version of that and also deactivated, still no luck. Below is the entire system repot. I’m really stuck.


### WordPress Environment ###

WordPress address (URL): https://golfmichiana.com
Site address (URL): https://golfmichiana.com
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REST API Version: ✔ 4.7.1
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Action Scheduler Version: ✔ 3.1.6
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OpenSSL/1.1.1h

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post: 22
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shop_order: 822
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Hide errors from visitors: ✔

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Thousand Separator: ,
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Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

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exclude-from-search (exclude-from-search)
featured (featured)
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Version: 2.0.7
Author URL: http://www.wpbeaverworld.com/
Child Theme: ✔
Parent Theme Name: Genesis
Parent Theme Version: 3.3.3
Parent Theme Author URL: https://www.studiopress.com/
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### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 61
Oldest: 2020-11-12 19:56:44 -0500
Newest: 2020-12-02 16:42:52 -0500

This reply was modified 5 years, 6 months ago by jeff9661.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘coupon tab disappear’ is closed to new replies.