coupon not working on mobile

  • Resolved hasanprosys

    (@hasanprosys)


    4 years, 4 months ago

    the coupon working fine in the desktop, but on mobile I get this message “Please enter a coupon code.”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sérgio L. a11n

    (@csnlima)

    4 years, 4 months ago

    Hi @hasanprosys!

    This kind of problem may be caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

      • If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

      You can find a more detailed explanation on how to do a conflict test here:
      https://docs.woocommerce.com/document/how-to-test-for-conflicts/

      Let me know how it goes.
      Best,

    Thread Starter hasanprosys

    (@hasanprosys)

    4 years, 4 months ago

    Thanks, it was theme issue.

Viewing 2 replies - 1 through 2 (of 2 total)

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