Coupon Codes Disabling Free Shipping

  • Resolved emilyoleary12

    (@emilyoleary12)


    6 years, 10 months ago

    The coupon code is disabling the free shipping option, even when the cart is larger than the free shipping threshold.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    6 years, 10 months ago

    Hi @emilyoleary12,

    It would help if you provided information that would allow someone to test this out.

    • What is the threshold you set for free shipping? i.e. how much must a customer spend to be eligible for free shipping
    • What coupon are you using?
    • When you calculate the final price (total amount of goods in cart – the amount of the discount) is the resulting balance still equal to or higher than what is required for a customer to be eligible for free shipping?
    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    6 years, 10 months ago

    Howdy!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Coupon Codes Disabling Free Shipping’ is closed to new replies.