couldnt create token 1.9.2

  • Resolved noorulhoda2030

    (@noorulhoda2030)


    3 years, 8 months ago

    I installed the plugin and linked to paypal.

    When someone attempts to buy an item, they go through the process and when it’s time to checkout, the error message is Could Not Create Token.

    So, the purchase fails.

    What could the problem be caused by?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 8 months ago

    Hello @noorulhoda2030

    thank you for reaching out to us, we are here to help.

    We have seen this issue before and believe this issue is caused by an error while connecting to PayPal with API keys. Can you please disconnect and reconnect your account via the connect wizard (blue button “Activate PayPal”)? This should generate a new REST API and resolve the issue.

    If this does not help you fix the issue, let us know and we can take another look. If you want to share sensitive details and you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 8 months ago

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)

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