• Resolved cloudchan

    (@cloudchan)


    Dear Support,

    All my ChatBots of AI Engine was working in past. I was using Generate New to to create some contents with AI and it was also working well.

    After I had tried more to use “Generate New” to create some more contents with AI, suddenly “Generate New” gave me this error message “The reply sent by the server is broken”.

    Then, all my chatbots cannot work with replying me “Could not parse the regular response.

    Is it one bug ?

    How can I fix this problem ?

    Best Regards. Cloud Chan

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  • Plugin Author Jordy Meow

    (@tigroumeow)

    Hi @cloudchan,

    This error means your server is replying with something other than the expected data format, usually an error page or a PHP warning in front of the actual reply. Since it started right after a burst of content generations and now affects all your chatbots, my first suspect is a security or rate-limiting layer that got triggered by those repeated requests. Wordfence and similar security plugins, or your host’s firewall, often do this.

    → Open your site, then open browser DevTools (F12) and go to the Network tab. Send a message to the chatbot and click the failing request (it’s called “submit”). Then look at the Response tab.

    What you see there tells us everything. An HTML page mentioning a firewall, security check, “rate limit,” or an error code like 503 means your security plugin or host is blocking the requests, so whitelist the /wp-json/mwai-ui/ path or wait for the throttle to lift. A PHP warning or fatal error means please copy it here, that’s the exact bug (a memory limit error is common after heavy generations, and your host can raise memory_limit). Nothing at all means the request timed out, usually a max_execution_time issue on long generations.

Viewing 1 replies (of 1 total)

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