#Could not find payment information.#

  • Resolved ericsson7

    (@ericsson7)


    9 years ago

    I’m getting this error on both my sites using this plugin I have everything setup correctly on stripe and site settings. How can I fix this, it’s putting my business to a holt.

    • This topic was modified 9 years ago by ericsson7.
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  • Thread Starter ericsson7

    (@ericsson7)

    9 years ago

    I really need to get this figured out, can I please have competent support? I’ve tried it on a minimal setup with just WooCommerce and the stripe plugin with different themes. I’m not sure what is causing this.

    D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    9 years ago

    Hi there!

    So sorry for your problem. This error typically means that no credit card details were sent to Stripe.

    Have you tried to test the checkout in test mode to verify that your site is working properly?

    There is information on the following document that you can use to confirm that the Stripe checkout is setup properly and details on how to enable test mode:
    https://docs.woocommerce.com/document/stripe

    If you enable logging in Stripe’s settings, the logs may shed more light on the specific issue you’re experiencing.

    Please let us know!

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