Cookie Warning does not disappear after checking

  • Resolved janawieimmer

    (@janawieimmer)


    5 years, 10 months ago

    Hello,

    we also contacted you via mail, but maybe we can get faster support in this forum.

    We have implemented the Cookie Warning of complianz with the Cookies “Functional”, “Statistics” and “Marketing”. We wanted to launch our website today. We did so, but when we choose any combination in terms of the cookies without “Marketing”, the cookie warning does not disapper. For example: If I only want to choose “Functional”, the Cookie Warning pops up again. Only if I check “Marketing”, the Cookie Warning disappears. The cookie statistics contains Google Analytics. “Marketing” contains third party cookies and Facebook Pixel, as well as Pinterest Tag.

    As third cookie plugins, we are using Google Tag Manager for Woocommerce and Contact Form 7. Additionally, we are using third party services such as Google ReCAPTCHA, Facebook, PayPal, Pinterest, Instagram, YouTube and Google Ads/Double Click. We deactivated ReCAPTCHA and Contact Form 7 already – but the error still remains.

    We changed now the “Marketing”-Cookie to “Technisch notwendige Marketing-Cookies” (in German: “technically needed Marketing-Cookies in order to run the website”) and added “Marketing” for Facebook Pixel and Pinterest Tag. But this is not a really good solution.

    I guess that there must be something in the “Marketing”-Category (now called: “Technisch notwendige Marketing-Cookies”) which is necessary to keep the website running and so that it must be selected.

    I hope you can help us. It took us already the whole night. But we are no experts unfortunately.

    Best regards
    Jana

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
1 2
  • Thread Starter janawieimmer

    (@janawieimmer)

    5 years, 10 months ago

    EDIT: It should be possible for the client to ignore Marketing-Cookies or now in our case “Technisch notwendige Marketing-Cookies” and the website should nevertheless work with some restrictions (e.g. not possible to send a request via contact form 7 without accepting marketing-cookies). Our solution now is not a real solution, because third party cookies should not be “technically needed”.

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    5 years, 10 months ago

    Hi @janawieimmer,

    Indeed, the banner should dismiss with functional only. I don’t see any obvious errors during the dismiss, but I noticed that you have an extremely short cookie expiry of 1 day. Can you set this to at least 30 days, clear the cache and try again?

    It is possible that either your theme or one of your plugins is interfering with the dismiss process. Did you try deactivating some plugins to see if any of them are conflicting with Complianz?

    Thread Starter janawieimmer

    (@janawieimmer)

    5 years, 10 months ago

    Hi Rogier,
    thank you for your reply! I extended the cookie expiry day to 10, then to 30 and then to 365. It is still the same error.
    We already deactivated Google ReCAPTCHA, as well as the Contact Form 7. We also use Google Fonts, but it seems that it does not really make a difference whether we deactivate a plugin or not. It is still not working. During maintenance mode, everything worked well. We just installed a 2-Factor-Authentification-plugin for the backend, as well as “All in One WordPress Security and Firewall”. We already deactivated the Firewell for testing. It didn’t work out as well. We are running out of ideas 😀
    Best regards
    Jana

    Edit: We are using the Flatsome-Theme and the most current version of WooCommerce.

    • This reply was modified 5 years, 10 months ago by janawieimmer.
    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    5 years, 10 months ago

    Do you still have the same issue if you switch themes? It might be theme related. I’ll check internally if we have a configuration with the Flatsome theme we can test, to see if we can reproduce the issue.

    Thread Starter janawieimmer

    (@janawieimmer)

    5 years, 10 months ago

    We haven’t switched themes so far and we solely built the whole webpage upon Flatsome. So we have no alternative at the moment.
    Yes, it would be great if you could find the problem. We are desperately trying everything since last night and nothing works.
    Thank you!

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    5 years, 10 months ago

    Did you also try switching to another banner type? no categories, and/or different checkbox type?

    if the theme is somehow interfering that may help. I’ll get back to you on the test with flatsome.

    Thread Starter janawieimmer

    (@janawieimmer)

    5 years, 10 months ago

    Yes we tried other banner types as well. With no categories, only functional and “accept all” and it worked. But “accept all” also works at the other banner.

    I have another idea: we use the plug in Google Tag Manager for Woocommerce. It’s a third party plugin. Are third party plugins automatically in “Marketing”? Because Google Analytics is working via “Statistics”. But when the Google Tag Manager requires “Marketing” to work, it would mean that “Statistics” cannot run without “Marketing”. However, this would not explain why only “functional” isn’t working…

    Bonaldi

    (@bonaldi)

    5 years, 10 months ago

    Hi,

    I had the same problem on all my sites with 4.6.8.
    I solved it by resetting the settings and recommencing customization in the wizard.

    Regards.

    Thread Starter janawieimmer

    (@janawieimmer)

    5 years, 10 months ago

    Hi Bonaldi,
    yes we also already resetted everything and “installed” it new, but it didn’t work out again. Maybe trying an older version?

    Best regards
    Jana

    Bonaldi

    (@bonaldi)

    5 years, 10 months ago

    Hi Jana,

    Did you try in Complianz/Settings/Reset settings ?
    It worked for me on websites with different themes and plugins.

    Regards.

    Plugin Author Aert

    (@aahulsebos)

    5 years, 10 months ago

    Hi @bonaldi,

    We can’t reproduce the issue at our end. We will try Flatsome theme tomorrow, which theme are you using?

    Regards Aert

    Bonaldi

    (@bonaldi)

    5 years, 10 months ago

    Hi Aert,

    I don’t think it comes from the themes because I had the problem with several different themes, on different servers.

    Maybe there is something to clean up in the database during the update that was not.

    In any case, even disabling all plugins, restarting the wizard, activating Twenty-twenty, this did not solve the problem.

    Only the reset from Complianz> Settings> Reset settings cleaned the base and allowed the fix by restarting the wizard.

    I hope this feedback will help. 😉
    Regards

    Plugin Author Aert

    (@aahulsebos)

    5 years, 10 months ago

    Hi @bonaldi,

    Did you use CF7 on all systems with a specific reCapthca integration?

    I am trying to get some similarities between the different installations to reproduce the upgrade process and subsequent issue.

    Thanks, regards Aert

    Bonaldi

    (@bonaldi)

    5 years, 10 months ago

    Hi Aert,

    I use CF7 on all systems, often paired with Honeypot for Contact Form 7 or Invisible reCaptcha plugins.

    Regards.

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    5 years, 10 months ago

    We have found an issue where the cookies weren’t saved correctly in some configurations. We will release this tomorrow, if you want you can test it from git, would be great if you can confirm this resolves the issue.

    https://github.com/Really-Simple-Plugins/complianz-gdpr/tree/fix-cookie-domain-verification

Viewing 15 replies - 1 through 15 (of 16 total)
1 2

The topic ‘Cookie Warning does not disappear after checking’ is closed to new replies.