Cookie issue

  • Resolved dav74

    (@dav74)


    4 years, 6 months ago

    Hi there,

    We haeva new GDPR plugin which blocks all cookies unless the user accepts them. The issue is your popup is not staying hidden as the cokkie is not being saved. We need to add your cookie to teh “essential cookies” which are always allowed to load.

    Can you tell me how we find what this cookie is, so we can add it to the list of essential cookies?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Brave

    (@getbrave)

    4 years, 6 months ago

    @dav74 Brave saves 2 cookies for each campaign:

    brave_popup_823_viewed
    brave_popup_823_closed

    The 832 is the campaign ID. Since the campaign id can be any, see if you can use wildcard to unblock the cookies. For example see if your cookie plugin allows unblocking cookies that start with brave_popup_.

    if it doesn’t you will have to find the ID of the campaign and replace it with 823 and then insert them in your cookie plugin’s allow list.

    Regards

    Thread Starter dav74

    (@dav74)

    4 years, 6 months ago

    Many thanks for the very quick reply!
    I am wondering if I am mistaken here however. I realised that I am logged in as admin, so I guess that the cookie settings are not applied when I am logged in as admin and looking at the frontend? I would need to logout to see how the cookie settings are working?

    Plugin Author Brave

    (@getbrave)

    4 years, 6 months ago

    Yes. The Frequency settings do not work when you are logged in as admin. The frequency settings rely on cookies.

    Try logging out or use an incognito window to browse your site and see if the frequency setting is working.

    Thank

    Thread Starter dav74

    (@dav74)

    4 years, 6 months ago

    Perfect thank you

Viewing 4 replies - 1 through 4 (of 4 total)

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