Cookie Is Not Working

  • Resolved krauthammer7

    (@krauthammer7)


    6 years, 3 months ago

    I’ve set a cookie to trigger on popup close for 1 hour. No matter what I do it will not trigger. I’ve used these exact settings on other sites and it worked so problem.

    I’m using the W3 Cache plugin, but I deactivated it and tested and it still didn’t work.

    Any ideas?

    The page I need help with: [log in to see the link]

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  • Maria T

    (@mariatogonon)

    6 years, 3 months ago

    Hey @krauthammer7 – I viewed your website and yes, I see what you mean.

    Please be advised: another important setting is that you will need to set the cookie name to the Trigger settings to be able to make it work. See this screenshot from my test site: https://share.getcloudapp.com/o0uQNWrv
    ​
    ​If you have set that up correctly then you can try it in incognito mode or in a different browser to see if the issue still persists.
    ​
    ​Additionally, you can check out this documentation regarding Why My Popup Keeps Opening. This will give you more insights. 

    If you would like us to assist you further with your issue, you will need to escalate it directly to our HelpScout support desk. Check this link: https://wppopupmaker.com/support/ Thank you.

Viewing 1 replies (of 1 total)

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