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  • Plugin Support Antonio Candela

    (@antoiub)

    Hi @xyz2026 ,

    Thanks for the reaching out and for screenshot, I’m happy to inform you that there’s no bug here.

    I checked your site directly, and the cookie banner is loading correctly on the left, with the position setting saved properly on your end.

    The first screenshot you shared is from the Complianz backend (the settings/preview area). In there, the banner preview always renders on the right regardless of the position you pick, that preview panel isn’t tied to the alignment setting. Once you save, the live banner on the front-end uses your chosen position, which in your case is left, exactly as it should be.

    For the iPhone: if you’re still seeing the old version there, that’s your device showing a cached banner. Clearing the cookies and browsing history on your iPhone will let the current banner load. You can also open the site in a private window to see the up-to-date version right away.

    So there’s nothing to fix on the configuration side, it’s working as intended once the cache is cleared.

    I hope this helps.
    Best regards,
    Antonio

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