Hi @dsidesign,
I can see how blocking it must feel when everything appears to be connected correctly, your Merchant Center ID and Google Ads ID are showing as expected, yet the Continue button remains greyed out. That kind of stall during setup can be frustrating, especially when you have already double checked details like the business address and are ready to move forward. I am keen to help get this moving with you.
To take a closer look at what is happening on your end, could you please share a screenshot of the screen where the Continue button is greyed out. You can upload the screenshot using https://snipboard.io and then paste the link here. This will help confirm exactly which step is blocking the flow and guide the next steps accurately.
Once I have that, we can dig in further and work through this together.
thank you, here it is:
https://snipboard.io/E4l6FW.jpg
Kind regards
Bruno
Hi there!
Thank you for sharing the screenshot. I can see that all accounts are connected, but the Continue button is still grayed out. It appears that these accounts may need to be reset. Please follow the steps below to resolve this issue:
- Disconnect Your Google Accounts
- Navigate to the Google for WooCommerce Settings page:
https://<example.com>/wp-admin/admin.php?page=wc-admin&path=%2Fgoogle%2Fsettings (Replace <example.com> with your site’s domain.)
- Scroll down and select Disconnect from all accounts.
- Reconnect Your Google Accounts
- After disconnecting, go to Marketing, then Google for WooCommerce.
- Follow the prompts to reconnect your accounts:
- Google Account
- Google Merchant Center
- Google Ads Account
- Once all required accounts are successfully linked and your store address is complete, the Continue button should become active.
For more details, here is a guide that explains common causes of this issue:
https://woocommerce.com/document/google-for-woocommerce/common-errors/#continue-button
I hope this helps.
thank you for the quick reply, i solved it!
Kind regards
Bruno
Hi there!
That’s great to hear thanks for letting us know you were able to solve it!
If you don’t mind sharing, we’d love to know how you resolved the issue. Your solution could be really helpful for other users who might run into something similar.
Also, If you’re happy with the support you received today, would you consider leaving us a quick review? It really helps us out: https://wordpress.org/support/plugin/google-listings-and-ads/reviews/#new-post
