Form is corrupted, contact page not loading

  • Resolved Valex

    (@bpa)


    5 years, 6 months ago

    Hello, please help me with the form maker as my contact page (where I have the form embedded) is not loading. I’ve got 503 Service Unavailable / 504 Gateway Time-out. I had to deactivate the plugin (Form Maker Version 1.13.48) in order to open the page!
    Also updating the settings is taking ages and I’ve got a “Form is corrupted” warning message.

    Thank you!

    • This topic was modified 5 years, 6 months ago by Valex.
    • This topic was modified 5 years, 6 months ago by Valex.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Valex

    (@bpa)

    5 years, 6 months ago

    So I’ve subscribed and upgraded to Form Maker Pro. Uploaded and activated the plugin and this is what I’ve got:
    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 86 of the file /var/sites/**********/wp-content/plugins/form-maker/form-maker.php. Error message: require_once(): Failed opening required ‘/var/sites/**********/wp-content/plugins/form-maker/admin/controllers/controller.php’ …

    I can not activate the plugin and I’ve been waiting for a reply for 4 hours now… Can someone please help!
    Thanks!

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    5 years, 6 months ago

    Hi @bpa,

    Please, note that in the WordPress.org forum we are replying to the free product related question only.

    As far as you have already raised a ticket for this inquiry our support team will help you there.

    Thread Starter Valex

    (@bpa)

    5 years, 6 months ago

    Hi Zhanna, I paid £30 for your plugin after posting here as the free version has stopped working after updating it (no other changes made to the website). Your paid plugin did not work also with WordPress 5.6. I’ve deleted your plugin and requested a refund… although I’m not holding my breath for it.
    Thanks

    Asya Gabrilyan

    (@asyag)

    5 years, 6 months ago

    Dear @bpa,

    We apologize for this situation.

    I see you have contacted our support representative.
    We emailed you back with our response.

    Sincerely,

Viewing 4 replies - 1 through 4 (of 4 total)

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