Connection issue with plugin
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Hello support team,
I’m getting the following message when I try to connect Mailchimp and Woocommerce: Mailchimp says: API Request Error – on 1807 in /home/noerdene/public_html/noerden.eu/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php.
Can you help me please?
Thanks
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Hi @mathvw, Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?
– What plugin version are you using?
– What version of PHP are you using?
– Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs)
– If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.
– If you haven’t already, please browse through our wiki to find documentation on the most common issues and how to resolve them: https://github.com/mailchimp/mc-woocommerce/wikiThanks in advance for these details. I’ll keep an eye out for your reply.
Hello,
Thanks for your answer. Find all information below:
Hi Mathieu, please find below the answer:### WordPress Environment ###
WordPress address (URL): https://www.noerden.eu
Site address (URL): https://www.noerden.eu
WC Version: 3.8.1
REST API Version: ✔ 1.0.2
Log Directory Writable: ✔
WP Version: ❌ 5.2.7 – There is a newer version of WordPress available (5.4.2)
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: ✔
WP Cron: –
Language: en_US
External object cache: –### Server Environment ###
Server Info: LiteSpeed
PHP Version: 7.2.32
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.62.0
OpenSSL/1.0.2kSUHOSIN Installed: –
MySQL Version: 10.3.23-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 3.8.1
WC Database Prefix: nd_
Total Database Size: 146.40MB
Database Data Size: 107.44MB
Database Index Size: 38.96MB
nd_woocommerce_sessions: Data: 1.01MB + Index: 0.03MB + Engine InnoDB
nd_woocommerce_api_keys: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_woocommerce_attribute_taxonomies: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_woocommerce_downloadable_product_permissions: Data: 0.01MB + Index: 0.03MB + Engine InnoDB
nd_woocommerce_order_items: Data: 0.08MB + Index: 0.04MB + Engine InnoDB
nd_woocommerce_order_itemmeta: Data: 0.76MB + Index: 0.93MB + Engine InnoDB
nd_woocommerce_tax_rates: Data: 0.01MB + Index: 0.03MB + Engine InnoDB
nd_woocommerce_tax_rate_locations: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_woocommerce_shipping_zones: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_woocommerce_shipping_zone_methods: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_woocommerce_log: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_actionscheduler_actions: Data: 34.53MB + Index: 17.58MB + Engine InnoDB
nd_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
nd_actionscheduler_logs: Data: 13.50MB + Index: 11.02MB + Engine InnoDB
nd_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_comments: Data: 0.76MB + Index: 0.27MB + Engine InnoDB
nd_ewwwio_images: Data: 0.76MB + Index: 0.83MB + Engine InnoDB
nd_ewwwio_queue: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_feedmanager_channel: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_feedmanager_country: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_feedmanager_feed_status: Data: 0.01MB + Index: 0.04MB + Engine InnoDB
nd_feedmanager_field_categories: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_feedmanager_product_feed: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_feedmanager_product_feedmeta: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_feedmanager_source: Data: 0.01MB + Index: 0.04MB + Engine InnoDB
nd_links: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nd_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nd_options: Data: 3.16MB + Index: 1.02MB + Engine InnoDB
nd_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nd_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
nd_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nd_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nd_postmeta: Data: 10.76MB + Index: 5.48MB + Engine InnoDB
nd_posts: Data: 22.13MB + Index: 0.48MB + Engine InnoDB
nd_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nd_redirection_404: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
nd_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
nd_redirection_items: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
nd_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
nd_revslider_css: Data: 0.07MB + Index: 0.00MB + Engine InnoDB
nd_revslider_css_bkp: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
nd_revslider_layer_animations: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_revslider_layer_animations_bkp: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_revslider_navigations: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_revslider_navigations_bkp: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_revslider_sliders: Data: 1.08MB + Index: 0.00MB + Engine InnoDB
nd_revslider_sliders_bkp: Data: 0.76MB + Index: 0.00MB + Engine InnoDB
nd_revslider_slides: Data: 1.76MB + Index: 0.00MB + Engine InnoDB
nd_revslider_slides_bkp: Data: 2.26MB + Index: 0.00MB + Engine InnoDB
nd_revslider_static_slides: Data: 0.75MB + Index: 0.00MB + Engine InnoDB
nd_revslider_static_slides_bkp: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
nd_termmeta: Data: 0.04MB + Index: 0.02MB + Engine InnoDB
nd_terms: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
nd_term_relationships: Data: 0.15MB + Index: 0.09MB + Engine InnoDB
nd_term_taxonomy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
nd_usermeta: Data: 0.04MB + Index: 0.03MB + Engine InnoDB
nd_users: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
nd_wccs_condition_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
nd_wcpdf_invoice_number: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_wc_download_log: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_wc_product_meta_lookup: Data: 0.04MB + Index: 0.05MB + Engine InnoDB
nd_wc_tax_rate_classes: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_wc_webhooks: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_wfblockediplog: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_wfblocks7: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_wfconfig: Data: 0.76MB + Index: 0.00MB + Engine InnoDB
nd_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_wffilechanges: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_wffilemods: Data: 1.76MB + Index: 0.00MB + Engine InnoDB
nd_wfhits: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_wfhoover: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_wfissues: Data: 0.01MB + Index: 0.03MB + Engine InnoDB
nd_wfknownfilelist: Data: 0.76MB + Index: 0.00MB + Engine InnoDB
nd_wflivetraffichuman: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_wflocs: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_wflogins: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_wfls_2fa_secrets: Data: 0.01MB + Index: 0.01MB + Engine InnoDB
nd_wfls_settings: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_wfnotifications: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_wfpendingissues: Data: 0.01MB + Index: 0.03MB + Engine InnoDB
nd_wfreversecache: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_wfsnipcache: Data: 0.01MB + Index: 0.02MB + Engine InnoDB
nd_wfstatus: Data: 0.04MB + Index: 0.02MB + Engine InnoDB
nd_wftrafficrates: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_wpml_mails: Data: 8.01MB + Index: 0.00MB + Engine InnoDB
nd_yikes_easy_mc_forms: Data: 0.01MB + Index: 0.00MB + Engine InnoDB
nd_yoast_seo_links: Data: 0.07MB + Index: 0.02MB + Engine InnoDB
nd_yoast_seo_meta: Data: 0.13MB + Index: 0.00MB + Engine InnoDB### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (42) ###
Polylang Pro: by WP SYNTEX – 2.6.7
Actionable Google Analytics: by Tatvic – CC-V3-3.6 – Not tested with the active version of WooCommerce
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.9.9 – Not tested with the active version of WooCommerce
Contact Form 7 Conditional Fields: by Jules Colle – 1.8.7
Contact Form 7: by Takayuki Miyoshi – 5.1.6
Add-on: Export CSV – Back In Stock Notifier for WooCommerce: by codewoogeek – 1.1 – Not tested with the active version of WooCommerce
Add-on: WPML – Back In Stock Notifier for WooCommerce: by codewoogeek – 1.2 – Not tested with the active version of WooCommerce
Disable Cart Fragments: by LittleBizzy – 1.3.0 – Not tested with the active version of WooCommerce
Duplicate Post: by Enrico Battocchi – 3.2.3
Easy WooCommerce Discounts – WooCommerce Dynamic Pricing & Shipping: by Asana Plugins – 4.6.1 – Not tested with the active version of WooCommerce
GDPR Compliance for Mailchimp: by YIKES
Inc. – 1.3.3EWWW Image Optimizer: by Exactly WWW – 5.1.3
Fusion Builder: by ThemeFusion – 2.1.2
Fusion Core: by ThemeFusion – 4.1.2
GDPR NOERDEN: by Romain GOHE – 1.0.0
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Insert Headers and Footers: by WPBeginner – 1.4.4
Social Feed Gallery: by QuadLayers – 2.9.6
Loco Translate: by Tim Whitlock – 2.3.0
Mailchimp for WooCommerce: by Mailchimp – 2.4.3 – Not tested with the active version of WooCommerce
TypedJs: by Brendan O’Neill – 1.2.0
Polylang for WooCommerce: by Frédéric Demarle – 1.2.4 – Not tested with the active version of WooCommerce
Popup Maker: by WP Popup Maker – 1.8.11
Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.0.5 – Not tested with the active version of WooCommerce
Product Variation Swatches for Woocommerce: by ThemeHigh – 1.0.4 – Not tested with the active version of WooCommerce
PWA: by PWA Plugin Contributors – 0.3.0
Redirection: by John Godley – 4.5.1
Slider Revolution: by ThemePunch – 6.1.5
WooCommerce Better Usability: by Moises Heberle – 1.0.30 – Not tested with the active version of WooCommerce
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.1 – Not tested with the active version of WooCommerce
Checkout Field Editor for WooCommerce: by ThemeHigh – 3.0.3 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.3.1 – Not tested with the active version of WooCommerce
WooCommerce Multi Currency Premium: by VillaTheme – 2.1.6.4 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.3.4 – Not tested with the active version of WooCommerce
WooCommerce Shipment Tracking: by WooCommerce – 1.6.16 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.8.1 – 4.3.1 is available
Yoast SEO: by Team Yoast – 12.7.1
WP Mail Logging: by MailPoet – 1.9.5
WP Mail SMTP: by WPForms – 1.8.1
WP Product Feed Manager: by Michel Jongbloed – 1.15.0
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.5.4.2Easy Forms for Mailchimp: by YIKES
Inc. – 6.5.5### Inactive Plugins (2) ###
Acowebs Woocommerce Dynamic Pricing Pro: by Acowebs – 3.0.5 – Not tested with the active version of WooCommerce
Query Monitor: by John Blackbourn – 3.3.7### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #130 – /shop/
Cart: #133 – /cart/
Checkout: #145 – /checkout/
My account: ❌ Page not set
Terms and conditions: #1955 – /terms-and-conditions/### Theme ###
Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ✔
Parent Theme Name: Avada
Parent Theme Version: 6.1.2
Parent Theme Author URL: http://themeforest.net/user/ThemeFusion
WooCommerce Support: ✔### Templates ###
Overrides: Avada-Child-Theme/woocommerce/archive-product.php
Avada-Child-Theme/woocommerce/cart/cart-shipping.php
Avada-Child-Theme/woocommerce/cart/cart-totals.php
Avada-Child-Theme/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.8.0
Avada-Child-Theme/woocommerce/checkout/form-checkout.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada-Child-Theme/woocommerce/emails/customer-completed-order.php
Avada-Child-Theme/woocommerce/emails/customer-processing-order.php version 3.5.4 is out of date. The core version is 3.7.0
Avada-Child-Theme/woocommerce/emails/email-addresses.php
Avada-Child-Theme/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.phpOutdated Templates: ❌
Learn how to update
### WC Pages Translations ###
Shop base: ✔
Cart: ✔
Checkout: ✔
My account: Page not set### Action Scheduler ###
Canceled: 19
Oldest: 2020-07-26 18:09:00 +0200
Newest: 2020-07-29 09:58:02 +0200Complete: 60,432
Oldest: 2020-06-29 07:49:01 +0200
Newest: 2020-07-30 01:28:02 +0200@mathvw just wanted to ping you again on this to see if you have made any progress with this one? Ok to close this out?
Hi @mathvw, We’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.
The topic ‘Connection issue with plugin’ is closed to new replies.
