Connection error – code: site not found

  • Resolved Sun

    (@sunrv)


    11 months, 3 weeks ago

    I have an error where the site can’t be found in the Sitekit environment on the WordPress back-end, so I can’t see any data from there. The data is being properly tracked in the Google Tools outside of the WordPress environment, and when I try to redo the plugin setup it just shows me a screen saying ‘site not found’ with a red background color behind the text.

    I’ve tried to use the health checker and troubleshooting plugin and only activated the Sitekit plugin during the troubleshooting, but it didn’t change anything about the status of the plugin.

    Please help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    11 months, 3 weeks ago

    Hi there @sunrv, thanks for getting in touch. The “site not found” error you’re facing typically indicates that when trying to communicate to set up the plugin once more, it’s no longer recognizing your credentials, instead it’s using credentials from a possible previous setup as you have eluded to. We can in these instances request a check on your site records on the Site Kit service but before doing that, could you please try performing a Site Kit reset by going to Tools > Available Tools > Reset Site Kit.

    If you still encounter this issue after resetting which is possible, let me know and we can request a check on the records for you and get those updated if needed.

    Thread Starter Sun

    (@sunrv)

    11 months, 3 weeks ago

    Hi Adam,

    Thanks for the explanation and suggestion, resetting through Tools and then reconnecting worked! This fixed the issue.

Viewing 2 replies - 1 through 2 (of 2 total)

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