Hi @vanessacliff,
Welcome to the WooCommerce forum, and thanks for reaching out! I understand how frustrating it must be to have already purchased your plugins, Name Your Price and One Page Checkout, only to run into roadblocks while trying to connect them to your store. You’ve done a great job confirming that the REST API and WordPress are working, so let’s dig in and get this sorted together.
First, just a quick note regarding forum guidelines: please avoid sharing personal information such as your email address in public replies. It helps protect your privacy and prevents potential spam or unwanted contact.
To better understand where the issue lies, could you clarify:
- Are you trying to install and connect the plugins directly through the WooCommerce.com account interface (https://woocommerce.com/my-account/my-stores/)?
- Or are you attempting to install the plugins manually from your site’s Plugins page and encountering the error there?
It’s possible your site is not yet connected to the WooCommerce.com account you used for the purchase, which would prevent the plugins from being synced automatically.
When you have a moment, could you please share the following:
- A screenshot of the error message you’re seeing (please blur any sensitive details).
- Your System Status Report, which you can find by navigating to WooCommerce → Status → Get system report → Copy for support. Paste the content into https://pastebin.com or https://gist.github.com and share the link here.
With this info, we’ll be able to guide you through the next steps more accurately. Looking forward to your update!
Hello,
You said – “It’s possible your site is not yet connected to the WooCommerce.com account you used for the purchase, which would prevent the plugins from being synced automatically.” – Yes that is exactly correct, that is the error that is coming up.
Here is a link to the error message I am receiving: https://drive.google.com/file/d/1P3RdzXOL8Wyp7LAFpHdx2pqzz4Q9YSAi/view?usp=sharing
However, I have these purchased subscriptions confirmed in my account: https://drive.google.com/file/d/1DSpXccOn-k9StHZW_a4pWWGjkVUYtXh5/view?usp=sharing
Here is the link to my system status report: https://pastebin.com/ySMu5XmU
Thank you for your help!
Hi @vanessacliff,
Thanks so much for confirming everything and sharing the screenshots and system status report. Let’s go through what’s likely causing this and how you can resolve it.
Based on your screenshot and the error message, the connection is failing because of one or both of the following:
1. URL protocol mismatch:
When attempting to connect your site, you’re entering it as http://cliffmediaproductions.com, but your WordPress and Site URL in the system report is clearly set to https://cliffmediaproductions.com. The connection tool requires the exact match, so please try again using the full HTTPS version: https://cliffmediaproductions.com
2. Jetpack not installed:
The WooCommerce.com connection service relies on the Jetpack plugin to establish and verify a secure connection with your store. From your System Status Report, I don’t see Jetpack installed. To fix this:
- Go to Plugins > Add New
- Search for Jetpack and install it (by Automattic)
- Activate it and connect it to your WordPress.com account (make sure it’s the same account you used to purchase the plugins)
3. Security plugins or firewall rules:
I also noticed that you’re using Security Ninja, which may be blocking some REST API or XML-RPC requests. Make sure your firewall or security settings are not restricting access to:
If Jetpack is installed and connected properly, and the correct HTTPS version of your site is used, this should allow WooCommerce.com to recognize and link the site with your account.
Once that’s done, head back to https://woocommerce.com/my-account/my-subscriptions/ and click “Add to store” beside each plugin to complete the sync.
Let me know how it goes or if you need help verifying Jetpack’s connection! Let’s see how it goes!
Hi @vanessacliff,
As there’s been no follow-up, I’ll consider this resolved for the time being. We’re happy to jump back in if anything comes up!
If WooCommerce has been useful for your store and you appreciate the support you have received, we’d truly appreciate it if you could leave us a quick review here: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post
Hi, thank you for your support. This is not resolved, I just haven’t had time in my workflow to get back to this until now.
I am unable to install Jetpack. We were told several months ago that we could not have Jetpack because it does not support NSFW websites. Can you please tell me how else we can set up the premium plugins we paid for without Jetpack?
Thank you for your help.
Hi there!
Hi there,
Thanks for getting back to us.
Since you’re unable to install Jetpack and are facing issues connecting your store to WooCommerce.com—preventing access to the premium plugins you purchased—I recommend reaching out directly to us via WooCommerce.com > My Account > Support.
Please make sure to log in using the email address associated with your plugin purchase.
Also, include a link to this forum thread in your message, so our team can easily review what’s already been discussed and assist you more efficiently.
