Conflict with other plugins

Hi @donbebeno

thank you for your thread.

I’ve right now tested DarklupLite – WP Dark Mode and have no issues, but probably it depends on the settings of Freesoul Deactivate Plugins.

Please, answer the following questions:

– Do you see a white screen only in the backend, only in the frontend, or both in the backend and frontend?
– If you see the issue only on a specific page, do you have any plugins disabled on that page?
– Do you also have the premium version of DarklupLite – WP Dark Mode (I see in the code they do something that may be a possible cause if the PRO version is active.
– Do you have WooCommerce active and disabled on the page where you have the blank screen? I see in the code they call WooCommerce functions. If they don’t check the presence of WooCommmerce in the proper way, it could cause problems, because if WooCommerce is disabled by Freesoul Deactivate Plugins, and WP Dark Mode thinks it’s enabled, they call WooCommerce functions that fail. I don’t say it’s the case, but it may be another possible cause.

In any case, if possible it would be a big help if you enable the debugging. To do so, you should edit the file wp-config.php that is included in the main directory.

Before the comment /* That’s all, stop editing! Happy blogging. */ you should have:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Visit the page where you have a blank screen and then check the file wp-content/debug.log. If you find that file you should find useful information that will help us with the debugging. If you find something, please let me know what you have found.

Hi @donbebeno

you are welcome. So, as I understand the problem occurs when you activate the PRO version and only in the settings page of Freesoul Deactivate Plugins.

I don’t have the PRO version and can’t reproduce the problem at the moment, but we can try a couple of things before contacting the authors of WP Dark Mode:

– install Save Single File https://wordpress.org/plugins/save-single-file/
– Go to the FDP settings page where you have problems
– Click on Single File => Strip the admin menu before saving. Check the exported file has no sensitive information that you don’t want to share with me. The admin navigation will be removed, but by inspecting elements I will be able to see the URL of the website.
– If for you it’s not a problem I know the URL of the website, provide me a sharing link that points to the exported file using the contact form at https://freesoul-deactivate-plugins.com/contact/

By doing so, I will be able to see the same page where you have problems without the need to log in. Because you have no errors in the console and no errors in debug.log, I suspect it’s a simple CSS conflict. Some display: none they have put somewhere in their CSS. If this supposition is true, I will confirm it by checking the exported single file and it will be easier to find a solution.

If you don’t want to export any single file, let me know and we will find other ways.

• This reply was modified 4 years, 9 months ago by Jose Mortellaro.