Conflict with Jetpack Publicize

  • Lumartist

    (@lumartist)


    11 years, 1 month ago

    Hi there,

    I am not sure if you do know Jetpacks Publicize, but with the plugin you can share new posts with common social networks like facebook and co.

    So I did setup everything and tryed to publish a new post. What happend is, that the page started to load, and then it jumps to the front end, and opens this URL:

    /submit-ticket/?message=4

    The post after this is not published, but saved as a draft.

    As soon as I disable “Awesome Support” I am able to publish the post and it is shared with those networks.

    I am not sure what the problem is, and I am not sure if this is the “fault” of Awesome Support or Jetpack, but there’s something wrong with it.

    Any ideas on this? Thanks for your help in advance!

    https://wordpress.org/plugins/awesome-support/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author julien731

    (@julien731)

    11 years, 1 month ago

    Hi,

    I am not familiar with Publicize from Jetpack but what you describe sounds like a POST variable name conflict.

    Please describe exactly how to reproduce the bug and I will test it on my side. It is probably just a stupid thing to change and shouldn’t take much time. That’s probably going to be fixed in next version.

    Thread Starter Lumartist

    (@lumartist)

    11 years, 1 month ago

    Hi Julien,

    first let me thank you for your help!

    Secondly – First I thought, that the problem is, that I am using custom post types, but it is the same with normal wordpress posts.

    What did I do?

    I installed awesome support and jetpack. I activated awesome support, and did set up everything. “Multiple Products”, “Plugin Pages” are the predefined ones.

    I then activated wordpress jetpack and activated “Sharing” and “Publicize”. I then did connect everything with Facebook, Twitter and Google+. After this you’ll see a new option when you publish new posts, on the right hand side. There you can activate or deactivate sharing with social networks. After this I did write and publish a post, and the problem accured appeared.

    Please let me know if you need anything else!

    Those are my installed plugins:

    Admin Menu Editor by Janis Elsts version 1.4.2,
    Advanced Custom Fields by Elliot Condon version 4.4.0,
    amr shortcode any widget by anmari version 2.4,
    Awesome Support by ThemeAvenue version 3.1.4,
    bbP private groups by Robin Wilson version 2.5.4,
    bbPress Pencil Unread by G.Breant version 1.0.9,
    bbPress by The bbPress Community version 2.5.4,
    BuddyPress Security Check by Shea Bunge version 1.3.1,
    Breadcrumb NavXT by John Havlik version 5.2.0,
    rtMedia for WordPress, BuddyPress and bbPress by rtCamp version 3.7.33,
    Buddypress Xprofile Custom Fields Type by donmik version 2.1.5,
    BuddyPress by The BuddyPress Community version 2.2.1,
    CodeStyling Localization by Heiko Rabe version 1.99.30,
    Contact Form 7 by Takayuki Miyoshi version 4.1,
    Custom Login by Austin Passy version 3.2,
    TeamSpeak3 Webviewer for WordPress by Maximilian Narr version 1.3.3,
    GD bbPress Attachments by Milan Petrovic version 2.1,
    Google XML Sitemaps by Arne Brachhold version 4.0.8,
    HumanCaptcha by Outerbridge by Outerbridge version 2.1,
    Iframely by Itteco Corp. version 0.2.5,
    Jetpack von WordPress.com by Automattic, Inc. version 3.3.1,
    Max Mega Menu by Tom Hemsley version 1.5.3,
    Members by Justin Tadlock version 0.2.4,
    myCRED by Gabriel S Merovingi version 1.6.1,
    Nav Menu Roles by Kathy Darling version 1.6.4,
    Really Simple CAPTCHA by Takayuki Miyoshi version 1.8.0.1,
    Regenerate Thumbnails by Viper007Bond version 2.2.4,
    Relevanssi by Mikko Saari version 3.3.8,
    Remove Dashboard Access by Drew Jaynes (DrewAPicture) version 1.1.2,
    Require Featured Image by Press Up version 1.0.3,
    Wordfence Security by Wordfence version 5.3.6,
    WP Wartungsmodus by Designmodo version 2.0.3,
    WP Social Sharing by Arjun Jain version 1.6,
    WPFront Scroll Top by Syam Mohan version 1.4.2

    Thread Starter Lumartist

    (@lumartist)

    11 years, 1 month ago

    Have you been able to find out anything regarding this problem? I tryed a few things, like disabling few of the plugins, but it always comes down to “awesome support”. As soon as it is disabled everything else is working fine. I am not sure where it is coming from, but I am unable to solve it myself.

    Thanks again!

    Plugin Author julien731

    (@julien731)

    11 years, 1 month ago

    I didn’t have time to look into it yet but I most likely will this week.

    Thread Starter Lumartist

    (@lumartist)

    11 years, 1 month ago

    Hello Julien,

    thanks for your effort. We will disable awesome support for the moment, as our project will start at the beginning of march. Hopefully you’ll be able to fix the problem, so that we can enable it again!

    That being said, I am aware, that this plugin is for free, and that you’re doing your best to help. I appreciate it a lot! Thanks for your help and take your time!

    Best regards!

    Plugin Author julien731

    (@julien731)

    11 years, 1 month ago

    Thanks for the appreciation Lumartist. It feels good to hear 🙂 I’ll do my best ti have it fixed this week.

    david.yates

    (@davidyates)

    10 years, 10 months ago

    Hi There, this is happening with me also, same issue exactly the same results, was there a fix applied for this?

    Regards

    David

    david.yates

    (@davidyates)

    10 years, 10 months ago

    It is a conflict with Jetpack Publicise which is quite widely used to publish posts to social networks.
    If I turn deactivate publicise it works fine if I reactivate it same issue as above redirects to /submit-ticket/?message=4
    Very strange.

    david.yates

    (@davidyates)

    10 years, 10 months ago

    I am using version 3.1.7 of awesome support

Viewing 9 replies - 1 through 9 (of 9 total)

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