Conflict with Elementor

  • Resolved eytchh

    (@eytchh)


    4 years, 11 months ago

    Hello,
    I’ve been experiencing issues getting my Elementor Editor to load, so I’ve been unable to edit any pages on both of my sites. Upon manually de-activating plugins to find the culprit, it appears on both sites that de-activating W3 Total Cache allowed me to access my editor. Now, when I need to edit a page, I have to de-activate your plugin in order to do so. Any idea what could be causing this conflict?
    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 11 months ago

    Hello @eytchh

    Thank you for reaching out.
    Can you please check if Minify is enabled in Performance>General settings and if so, please go to Perfomrance>Minify and enable the option “Disable minify for logged-in users”, save all settings and purge the cache and see if the issue persists?
    Thanks!

    Thread Starter eytchh

    (@eytchh)

    4 years, 11 months ago

    Hi Marko,
    So I checked, and I don’t even have Minify enabled. I’m really only making use of Page Cache and Browser Cache on both sites. Fragment Cache (Disk) as well.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 11 months ago

    Hello @eytchh

    Is Page Caching enabled for logged-in users?
    Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?

    Thanks!

    Thread Starter eytchh

    (@eytchh)

    4 years, 11 months ago

    Thank you for the quick reply! After disabling Browser Cache, I was able to edit my Elementor Pages with no issues. Do I need to keep this setting disabled moving forward?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 11 months ago

    Hello,
    Thank you for the info.
    Well, this is very interesting. You can keep it disabled, however, then the Browser Cache will not be applied.
    I would recommend re-enabling Browser Cache in the General settings, And then go to Performance>Browser Cache and disable the settings one by one, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue, so we can determine which specific setting might be causing this.

    Thread Starter eytchh

    (@eytchh)

    4 years, 11 months ago

    Okay, I believe we found the culprit.

    When I disabled “Remove query strings from static resources” in Performance > Browser Cache > General, I was able to edit my page. How will disabling this setting affect the way Browser Caching will behave? If it isn’t critical, I will probably just leave it disabled.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 11 months ago

    Hello @eytchh

    Thank you for the information.
    The mentioned setting removes the query string for example style.css?ver=4.7.5
    In your case, it appears that removing the query string is also removing the functionality. There will be no hits on your performance so you should leave this option disabled!
    THanks!

    Thread Starter eytchh

    (@eytchh)

    4 years, 11 months ago

    Thank you, Marko! Always appreciated!

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 11 months ago

    Hello @eytchh

    You are most welcome!

    We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)

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