Conflict bringing down site

  • Resolved itsyourbusinessatl

    (@itsyourbusinessatl)


    1 year, 5 months ago

    After disabling and reactivating plugins one by one, we discovered CleanTalk was the reason the site was down.

    We are running WordPress 6.7.1 , Divi Theme

    Debug log shows these issues:

    [22-Jan-2025 16:25:22 UTC] PHP Deprecated: Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead. in /home/customer/www/iddtherapy.com/public_html/wp-includes/functions.php on line 6114
    [22-Jan-2025 16:38:33 UTC] WordPress database error Table ‘iddthera_wp317.wp_cleantalk_ua_bl’ doesn’t exist for query TRUNCATE TABLE wp_cleantalk_ua_bl; made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, {closure}, Cleantalk\ApbctWP\RemoteCalls::perform, Cleantalk\ApbctWP\RemoteCalls::action__sfw_update__worker, apbct_sfw_update__worker, Cleantalk\Common\Queue->executeStage, apbct_sfw_update__create_temp_tables, Cleantalk\ApbctWP\Firewall\AntiCrawler::clearDataTable, Cleantalk\ApbctWP\DB->execute
    [22-Jan-2025 16:38:33 UTC] WordPress database error Table ‘iddthera_wp317.wp_cleantalk_ua_bl’ doesn’t exist for query SELECT COUNT(*) as cnt FROM wp_cleantalk_ua_bl; made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, {closure}, Cleantalk\ApbctWP\RemoteCalls::perform, Cleantalk\ApbctWP\RemoteCalls::action__sfw_update__worker, apbct_sfw_update__worker, Cleantalk\Common\Queue->executeStage, apbct_sfw_update__create_temp_tables, Cleantalk\ApbctWP\Firewall\AntiCrawler::clearDataTable, Cleantalk\ApbctWP\DB->fetch
    [22-Jan-2025 16:38:33 UTC] PHP Warning: Trying to access array offset on value of type null in /home/customer/www/iddtherapy.com/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/Firewall/AntiCrawler.php on line 156
    [22-Jan-2025 16:38:33 UTC] WordPress database error Table ‘iddthera_wp317.wp_cleantalk_ua_bl’ doesn’t exist for query ALTER TABLE wp_cleantalk_ua_bl AUTO_INCREMENT = 1; made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, {closure}, Cleantalk\ApbctWP\RemoteCalls::perform, Cleantalk\ApbctWP\RemoteCalls::action__sfw_update__worker, apbct_sfw_update__worker, Cleantalk\Common\Queue->executeStage, apbct_sfw_update__create_temp_tables, Cleantalk\ApbctWP\Firewall\AntiCrawler::clearDataTable, Cleantalk\ApbctWP\DB->execute

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support katereji

    (@katereji)

    1 year, 5 months ago

    Hello,
    Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again.

    1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Enter your access key in the plugin’s settings.

    Didi it help?

    Thread Starter itsyourbusinessatl

    (@itsyourbusinessatl)

    1 year, 5 months ago

    Hello – It did not help. I even fully deleted the plugin after complete deactivation, cleared the cache, and reinstalled fresh. It is still derailing the website.

    Thank you for continuing to help

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    1 year, 5 months ago

    Hello @itsyourbusinessatl,

    For further investigation, please contact us via our private Ticket System: https://cleantalk.org/my/support/open

    Please, paste the link to this topic, so we can identify you quickly.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    1 year, 5 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 4 replies - 1 through 4 (of 4 total)

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