Conflict between NextGen and Woocommerce

GermanSC
(@germansc)

11 years, 8 months ago

Hello.

I’ve installed the last version of Woocommerce plugin to set up a little shop on my website with downloadable items and I’m realized that is some conflict between NG and Woocommerce.
Whit NG activated, the downloads through Woocommerce doesn’t work properly: the customer receives an email with the link to the downloadable file, but it’s 0 bytes. But when I disable NextGen then works fine.

Any idea to how to fix that?
Any help would be much appreciated!

Any help would be much appreciated!

https://wordpress.org/plugins/nextgen-gallery/

Viewing 15 replies - 1 through 15 (of 16 total)

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Plugin Contributor photocrati
(@photocrati)

11 years, 8 months ago

@germansc – This is a new conflict we have not been made aware of until now. Which specific version of WooCommerce are you using?

– Cais.

Thread Starter GermanSC
(@germansc)

11 years, 8 months ago

I’m using the last version, 2.2.6. Although I read on Woothemes forums of people that is happens since 2.2.4.

Plugin Contributor photocrati
(@photocrati)

11 years, 8 months ago

@germansc – To the best of our understanding it was expected the WooCommerce releases would correct for these conflicts. Apparently, as you are noting, they are not.

Please send us a Bug Report (http://www.nextgen-gallery.com/report-bug/) with your site specifics so we can get a better look at the conditions on your site that is causing this to happen. We will likely need log in (and FTP) credentials for your WordPress installation as well, please include those with your Bug Report.

Thanks!

– Cais.

Thread Starter GermanSC
(@germansc)

11 years, 8 months ago

I sent the bug report.

Thank you!!

Plugin Contributor photocrati
(@photocrati)

11 years, 8 months ago

@germansc – Thanks!

I will respond to it shortly.

– Cais.

theoilrevolution1
(@theoilrevolution1)

11 years, 7 months ago

@photocrati
It appears that I have the same issue as stated above by GermanSC.
Was the issue ever resolved?
I will be glad to submit a bug report or provide additional information if needed.

Plugin Contributor photocrati
(@photocrati)

11 years, 7 months ago

@theoilrevolution1 – We do not have a specific resolution at this time so it would be best to create a new topic for your instance or by all means please submit a Bug Report with your site details as well.

Thanks!

– Cais.

theoilrevolution1
(@theoilrevolution1)

11 years, 7 months ago

@photocrati
I submitted a bug report just now. Please let me know if there is anything that I can do to help resolve the issue.

atomicagemedia
(@atomicagemedia)

11 years, 7 months ago

I just discovered this same issue. I thought it may have just been .zip files, but it’s images or any other file. With NextGen deactivated, all is fine with Woo. Definitely need some help!

Plugin Contributor photocrati
(@photocrati)

11 years, 7 months ago

@theoilrevolution1 – Thanks!

@atomicagemedia – Please create your own topic and/or submit a Bug Report. This would be much better to help with your specific issue on your specific site.

Thanks!

– Cais.

theoilrevolution1
(@theoilrevolution1)

11 years, 7 months ago

@photocrati
I realized that we were not using another plugin created by another author, ‘NextGEN Download Gallery.’ When I uninstalled it, my downloads behaved as expected. No more 0 KB files. Thanks for your help.

Plugin Contributor photocrati
(@photocrati)

11 years, 7 months ago

@theoilrevolution1 – Thanks for the update. Have you advise the other plugin author of the issue(s) you were having with their plugin active?

– Cais.

atomicagemedia
(@atomicagemedia)

11 years, 7 months ago

I don’t have that plugin installed, and am still having the issue. I have reported the bug, and sent all site credentials.

Plugin Contributor photocrati
(@photocrati)

11 years, 7 months ago

@atomicagemedia – thank you.

netculture
(@netculture)

11 years, 7 months ago

I have the same problem using WooCommerce tab manager and next gen. If I disable one then the other works fine. All are running on the latest versions.
I dont want to have to choose between these great products. If I upgrade to the Next gen pro version will that give me more opportunities to solve this problem