• Resolved lmorris99

    (@lmorris99)


    When we go to Bookings and delete a user (because they said they couldn’t come after all), that user gets a confirmation email (“Welcome to event!…”), as if they had just registered.

    That’s wrong.

    I have looked under settings, emails, booking email templates. There are templates for Confirmed and Pending. One of those – they’re identical – is what’s going out when we delete a user.
    There are also templates for Cancelled and Rejected. Those say “Your booking has been cancelled”. They are not getting sent out.

    When a user who has registered wants to back out, should we be doing something besides deleting a user?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support angelo_nwl

    (@angelo_nwl)

    can I know what is your current EM version ? we tried this and seems working fine on our test servers.

    Thread Starter lmorris99

    (@lmorris99)

    Events Manager Pro
    Deactivate
    Supercharge the Events Manager free plugin with extra features to make your events even more successful!

    Version 2.4.4.2 | By NetWebLogic | Visit plugin site

    Plugin Support angelo_nwl

    (@angelo_nwl)

    at the moment the latest EM version is 5.9.5 with dev version 5.9.5.1 while EMpro latest version is 2.6.4

    Thread Starter lmorris99

    (@lmorris99)

    I’ll upgrade, then, as soon as our event is done.
    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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