Confirmation Email isn't received

  • luelsdorffdplusb

    (@luelsdorffdplusb)


    10 years, 1 month ago

    Hey There,
    when submitting an order, the customer doesn’t receive a confirmation mail, while the notification for the shop owner is submitted properly.

    I have “WP Mail Logging” installed and it shows the required mails.
    But they never arrive at the customer’s inbox, neither a spam folder.

    I tried different e-mail-accounts with different domains, but it doesn’t work.

    Any ideas?

    Thank you VERY much in advance!

    https://wordpress.org/plugins/woocommerce/

Viewing 1 replies (of 1 total)
  • Plugin Contributor Mike Jolley

    (@mikejolley)

    10 years, 1 month ago

    If it’s logged, it’s sent (or tried to send). So WC and WP have done their job.

    Try using something like mailgun or sendgrid. It’s more reliable.

Viewing 1 replies (of 1 total)

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