Confirmation and submission mails

  • samuelunternaehrer

    (@samuelunternaehrer)


    8 years, 3 months ago

    Hi everybody

    We use this brilliant tool to collecting our leads in SalesForce. Unfortunately we have problems receiving the confirmation and the new submission mails. I did a test today and the first submission E-Mail I didnt receive, but 2nd, 3rd and 4th I did. It was all from the same page (https://ch.myvivenda.com/angebot/anfrage/). Do you have an idea, why I didn’t get the first one?

    Hope you can help me here.

    Regards

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Nick Ciske

    (@nickciske)

    8 years, 2 months ago

    Email deliverability is a complex subject and outside the scope of free support.

    I can say that in every reported issue I can remember the plugin faithfully sends the email every time — it’s simply not always received.

    Options to fix this are:

    – Use an SMTP plugin to send mail via your email account (vs sendmail which uses a generic address)
    – Use a transactional mail service like MailGun or SendGrid

    • This reply was modified 8 years, 2 months ago by Nick Ciske.
Viewing 1 replies (of 1 total)

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