Hi @catfish71,
I try to reinstall tha Facebook for Woocommerce because not send data to Facebook Event Manager but connect is activ. When I try to reinstall, re-configure this plugin I get an error. I make an screen record from this setting end error how can I send you?
From what I understand, you’re encountering issues when trying to reinstall and reconfigure the Facebook for WooCommerce plugin. You’ve mentioned that despite the connection being active, it’s not sending data to the Facebook Event Manager. Furthermore, you’ve captured a screen recording of the error you’re experiencing and you’re wondering how to share it with us.
To better assist you, could you please provide more details about the error? Specifically, it would be helpful if you could share the exact error message you’re seeing when you try to reinstall or reconfigure the plugin. Additionally, you can upload the screen recording to a file-sharing service like Google Drive or Dropbox and share the link with us. This will allow us to better understand the issue you’re experiencing and provide a more accurate solution.
It would also be super helpful if you could share your site’s System Status report with us. This will give us a better understanding of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Lastly, if there are any fatal error logs, please share those too. You can find them under WooCommerce > Status > Logs.
Once you have all this information, you can paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.
Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.
