Conditional Behaviour Not Working (redirect on submit)

  • Resolved rayovac

    (@rayovac)


    1 year ago

    When a correct email address is submitted the form is supposed to redirect to a url based on a condition. This has worked previously but seems to have stopped working. Now we only get the message “form entry saved”? This happens on Safari and Chrome.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    1 year ago

    Hi @rayovac,

    Possible to provide us with the form export so that we could have a better idea?

    Please check the following doc on how to export a form:

    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

    You can share the export file via Google Drive, Dropbox or any cloud service in the next reply.

    Looking forward to your response.

    Best Regards,

    Nithin

    Thread Starter rayovac

    (@rayovac)

    1 year ago

    Thank you, here you are: https://drive.google.com/file/d/1WI3V58H_5TTNB0lLQLWXzPyXUmkPD_Iu/view?usp=sharing

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    1 year ago

    Hi @rayovac,

    I imported the form to a test website on my side and verified that the redirection is working as expected based on the configured condition. When the condition is not met, the form submission displays an inline message instead of redirecting.

    Would it be possible for you to share a URL of the page where we can replicate the issue?

    If you are not comfortable sharing the URL publicly in the form here, please email us at wpsupport@incsub.com using the following subject line.

    ATTN: WPMU DEV support - wp.org

    Please also make sure to add a reference to this support topic in your email so that we can help you further.

    Best Regards,
    Nebu John

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    1 year ago

    Hi @rayovac,

    Thank you for reaching out to us with the relevant information.

    I was able to replicate the issue with the form on your website. To confirm and assist you further, could you please share a screenshot of the Condition configuration under the Submission Behaviour settings on your website?

    Just to ensure no other plugin or theme is conflicting and causing the issue, can you please also try a complete conflict test?

    I hope the following guide comes in handy: https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

    As this is a live website with traffic, please perform the test using a staging website. A staging website is a copy of your live website in a new directory on the same server using a separate database.

    Please update us here with the results so that we can help you further.

    Best Regards,
    Nebu John

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    12 months ago

    Hello @rayovac,

    I hope you’re doing great today.

    We haven’t heard from you for a while, so I’ll be marking the thread as resolved. Please let us know in case you still need our assistance.

    Best Regards,
    Dmytro

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Conditional Behaviour Not Working (redirect on submit)’ is closed to new replies.