Concerned
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I decided to move away from this plugin and have a custom theme developed because I no longer had confidence in the support experience.
My biggest concern was the quality of technical support. I took the time to clearly explain the troubleshooting steps I had already completed, but the responses often repeated the same basic suggestions instead of addressing the actual issue. That made it difficult to resolve problems efficiently and left me feeling that my concerns weren’t being fully reviewed.
I use this plugin to help run my business, so reliability and timely support are essential. If a plugin causes downtime or unexpected issues, it can result in lost customers and harm a business’s reputation. Because I couldn’t rely on getting the level of support I needed, I ultimately chose a custom solution that gives me greater confidence.
The plugin may work well for some users, but based on my experience, the support fell short of what I expect from a paid product.
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