Complicated Problem Solved

  • planeman

    (@planeman)


    1 month, 2 weeks ago

    I made extensive use of AI to help me narrow down my problem with Astra’s Customizer, so that when I contacted BSF, arriving at a diagnosis and a solution was fairly fast. Several days of email exchanges led to one easy-to-implement solution, clearly described, and … voila … problem solved!

    Thanks to all the tech support staff at BSF for working through this issue.

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  • BSF – Humayon Kabir

    (@humayonk)

    1 month, 2 weeks ago

    Hi @planeman,

    Thank you so much for taking the time to share this feedback! We’re really glad to hear that the Customizer issue you were facing got resolved, and that the process — even though it took a few days of back-and-forth — ended in a clear, easy-to-implement fix.

    It’s also great to know that narrowing down the problem beforehand helped speed things along on our end. We’ll be sure to pass your thanks on to the team that worked with you.

    Thanks again for the kind words and for being a part of the Astra community!

    Warm regards,
    Team Astra

Viewing 1 replies (of 1 total)

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