Completed orders shown as processing

  • Resolved sreejiths72003

    (@sreejiths72003)


    4 years, 10 months ago

    Hai,

    Some of the orders that were updated as “completed” is now shown as “processing”. These orders were set as completed more than 4 or 5 days ago. We are using shiprocket for shipping management and these orders are set by shiprocket. We contacted their support but could’t get any proper solution. I want to know whether this is related to woo-commerce plugin (Version 5.4.1). But this problem has occurred on another website as well and that one uses a bit older version of woocommerce. The plugin that is found common in both these websites is woocommerce and both these websites use shiprocket.

Viewing 5 replies - 1 through 5 (of 5 total)
  • witchystitchy

    (@witchystitchy)

    4 years, 10 months ago

    Unless it’s changed manually the status of an order is usually defined by the payment method chosen. BACS will show as processing, Paypal shows as processing etc. Could it be related to that?

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 10 months ago

    Hi @sreejiths72003,

    To get more context, you’ll first want to go to an affected order (WooCommerce > Orders). From there, check whether there are order notes regarding the change of status from Completed to Processing and probably the cause of that change.

    Let us know what you find, and feel free to share screenshots if you’d like us to take a look as well.

    *(Remember to blur any sensitive details)
    *I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    Thanks.

    Thread Starter sreejiths72003

    (@sreejiths72003)

    4 years, 10 months ago

    https://snipboard.io/HktdxO.jpg

    Please check above link.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 10 months ago

    Thanks for the screenshot.

    Seems that the order status change from Completed to Processing was done by admin.

    Do you recall updating the order? Also, do you happen to have an automated order status change plugin?

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 10 months ago

    Hi,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to make some headway with the issue.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

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