Completed order email not sent

Hey @cfm168,

Thanks for reaching out!

It seems customers are not receiving the Completed order email notifications, correct?

This type of issue is generally narrowed down to the email service provider (usually your web host), or the email address which you are using on your store.

Just to clarify, have you checked that these emails have not landed up in the Spam folder?

As a first step, can you please check that the Completed order email type is enabled by navigating to WooCommerce → Settings → Emails, and clicking Manage on the left-hand side. If it’s disabled, no email will be sent:

If that looks good, I would recommend logging whether an email is created and sent by installing the WP Mail Logging plugin and following the below steps:

• Generate a test order
• Go to your WP Admin → Tools → WP Mail Log
• Check that your test order generated an email, and if there are any sending errors reported (you can share the results with us here).

I would also encourage you to check our Email FAQ which is a great resource to narrow down what could be causing this behavior.

Is it possible to set customer and store admin both can receive the Completed order email? This way admin will know right away if this mailing happens an issue.

By default, only the customer will receive the Completed order email. If you would like to add an email address for these email notifications, then you will need to use an extension like Advanced Notifications for this.

WooCommerce.com offers a 30-day refund policy which you can take advantage of, allowing you to test the extension, and make sure that it suits your needs.

Should you have any pre-sales-related questions, kindly contact us directly at WooCommerce.com → My Account → Support. You will need to create an account if you do not have one already.

Cheers!