Plugin Contributor
gravity+
(@gravityplus)
Thank you for being willing to share your experience.
Everyone is in a different timezone, but it looks like you purchased the paid version of this plugin and emailed us on a Friday evening after support was closed — which we let you know and guided you to the setup instructions in the documentation.
You emailed again multiple times later that evening, and then on Saturday, and then on Monday. Your message was answered in the order it was received, when we returned on Monday (today is Tuesday).
I understand you wanted immediate responses from our team outside of support hours — I’m sorry we weren’t able to offer that to you. We are still happy to help.
Thread Starter
Dave
(@answeraide)
We received no response on Friday, Saturday, nor Monday. Today we have been going back and forth, their support asks you to disable all your plugins and revert to the original WordPress template. This completely breaks the website and they expect you to leave it like this for up to 24 hours. They keep trying to sell you on purchasing a higher support option. A plugin should just work, and not need all of this drama.
If you don’t value your time and want to deal with a horrible company then pay for this app; otherwise run far away from this plugin. I’m extremely disappointed because this seemed like an amazon plugin that fit all of our needs. However, we are now contacting a real developer and having something custom built for us.
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This reply was modified 3 years, 3 months ago by
Dave.
Plugin Contributor
gravity+
(@gravityplus)
Thank you again for sharing more of your experience.
I understand you didn’t want to follow the standard WordPress troubleshooting procedure here, and allow our support team to help you identify what appears to be a simple setup adjustment (but we were unable to confirm without your cooperation).
At no time did we ask you to leave anything disabled for 24 hours — all of our responses to you came within 30 minutes or less. Here are the timestamps: 10:02am, 10:13am, 10:20am, 10:36am, 10:40am, 10:46am, 10:50am, and 10:59am.
And at no time did we mention anything about a higher support option — we don’t even have one.
We’re always here to help and encourage people who want to, to share their honest experience. Unfortunately, we get some less than truthful ones as well.
If you ever see us around at a WordCamp, come say hi! We’re real people, have been in business and had the pleasure of serving this community for 9 years now, and don’t plan on going anywhere.
Thread Starter
Dave
(@answeraide)
Well, maybe you should read over all the emails again and see what’s there and what’s not.
All I can say to anyone reading this is check out their reviews over the last 5 years. I wish I did before paying for this crappy service.
It’s funny that you say you don’t offer additional packages when your website even shows 1-on-1 services, professional installs, and so forth.
I just hope the money you are stealing helps feed your family since you obviously are desperate for money.
Plugin Contributor
gravity+
(@gravityplus)
We truly wish you all the best, Dave.
